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3 Ways Change Management Can Support PCI Compliance

09/29/2014 by: The SunView Team

The recent data breach at Home Depot and similar incidents across the retail industry have put a renewed emphasis on the Payment Card Industry Data Security Standards. PCI DSS represents one of the most far-reaching regulatory systems in existence because the laws impact every organization that handles payment-related data in any form. If your organization processes payments made with credit or debit cards, you need to comply with PCI DSS. If you take checks and end up recording account numbers or other details, you need to comply with PCI DSS. If you auto-deduct payments from customer accounts, that account information is subject to PCI DSS.

The simple fact is that the vast majority of organizations have to keep PCI DSS in mind. That said, some organizations work around the need to worry about PCI compliance by partnering with specialists who handle all payment-related data for them. But for the rest of the companies out there, particularly those in sectors like retail and hospitality, the number of consumer transactions handled is so great that PCI DSS compliance is a priority. Avoiding a data breach is critical and organizations facing this pressure benefit substantially from change management solutions.

A few ways change management systems that are integrated into the IT service management setup support PCI compliance include:

1. Eliminating Human Error
Accidentally publishing payment card data to a public Web location is surprisingly common. It is also easy to have these databases expose data internally in ways that go against PCI DSS. Either way, these issues arise when a small error in a change operation leads to data routing or database storage locations being altered, making sensitive information more accessible to external sources. Change management systems can feature built-in checks and balances to make it easier to identify when errors are made and avoid having data compromised.

2. Planning More Effectively
Change tasks need to be carefully orchestrated and scheduled to make sure they are handled with precision. Anything less than perfect execution can lead to a data breach and a corresponding fine from regulatory boards. Change management tools feature advanced scheduling and process coordination tools to help IT teams not only work well together when following a schedule, but adapt well when problems arise.

3. Creating an Audit Trail
Documentation is central to regulatory compliance. You don't just have to follow the right procedures, you have to be able to prove that you're doing so all the time. Change management tools feature built-in, automated audit trails that make it much easier to document every detail of change tasks.

PCI DSS compliance can be difficult to deal with, but a good change management platform lays the groundwork for success.

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