The IT Infrastructure Library has been getting a lot of flak recently, with some claiming that the IT service management framework is not flexible enough to meet contemporary business demands. There is some validity to these criticisms, but they only really apply when organizations consider strategies that involve treating ITIL like official regulations - and follow them regardless of whether or not they make sense in the specific IT environment. Businesses that treat ITIL as a best practice guide, not a regulatory system, can end up getting significant value.
There are plenty of reasons why ITIL is still viable, but three especially noteworthy ways that the best practice guide is still relevant include:
1. ITIL Sets a Stable Foundation
Flexibility, elasticity and scalability are all key attributes of contemporary IT departments. Creating this agility hinges on having clear processes, an intuitive service design and a clear understanding of your IT configuration. The core principles of ITIL have been fine tuned to help organizations establish these attributes within their technology systems, ensuring that there is a steady foundation for IT operations. Having this stable environment makes it easier to adjust the ITSM setup without running into any problems.
2. ITIL is Continually Evolving
The best practices set forward within ITIL are not set in stone. The various strategies and standards that exist within ITIL are continually being adjusted and fine tuned to keep up with changing technological demands. These changes may not happen as quickly as some technology leaders would like, but ITIL guidelines are developed with reliability as the first priority, and organizations that leverage the best practices framework can position themselves to take full advantage of the solidity offered by ITIL while still having room for innovation.
3. Stability is Underrated
All of the hype surrounding the cloud, and the pundits that claim that ITIL is no longer relevant in light of the cloud, mobility and other emerging trends, undervalue the important of stability in IT departments. Businesses face more pressure than ever to maintain constant uptime around the clock, and all the innovation in the world won't matter much if businesses are losing productivity because of system availability problems. ITIL provides the reliability needed to maximize the value of new technology strategies.
ITIL can be cumbersome and problematic if its treated as a step-by-step guide to establishing ITSM functionality and followed blindly. Alternately, using ITIL as a guideline for best practices gives you the stability of decades of ITSM knowledge to help you create the technology configuration your business needs.