Although it is up to the help desk to assist callers and provide them with excellent customer service, there are things callers can do to make everyone's job easier.
Here are 10 ways you can improve your help desk experience:
1. Leverage Self-Service Resources - You may be able to avoid calling the help desk altogether by maintaining a list of self-service resources. This will allow you to refer back and possibly solve the issue without outside help. Ask IT about the availability of a self-service portal, service catalog, or knowledge base.
2. Comply with Company Policies - Don't waste your time calling the help desk with issues related to policies and procedures your company doesn't endorse... i.e. support for your latest tech gadget.
Flickr Image By Justin Marty