Chances are you don't know much about ITIL, or at least so says CIO.com. Though, there is definitely plenty of knowledge over at the IT Skeptic where they spent a bit of time matching ITIL to the real world. Plus, if you think there's a high likelihood one of your initiatives will fail, be sure to check out CIOUpdate.com's 5 Reasons they do. Failure tends to make everyone tense, and apparently processes do to - Infoworld.com takes a closer look. Finally, IT can make money - British Airways did it. After the break, find out just how they did it, plus all the details from The ITSM Lens Daily Headlines of last week.
itskeptic.org - Calling all you ITIL theorists, philosophers, pontificators and pundits. Marty is back: our follower from the real world, trying to make sense of ITIL on its home grounds, the operations of big iro...
infoworld.com - October 19, 2011 Next-generation IT leaders take heed: Everyone hates process. The evidence is all around you. From the help desk to the corner office, employees do their best to subvert even the b...
businessservicemanagementhub.com - Posted on 07 February 2011 The Hub Commentary_ This headline caught my eye as I will be the first to debate that IT is not a profit center. However, this is a prime example of IT realizing and cla...
