Is It Necessary to Personalize Change Management Methods Per Department?

03/14/2018 by: Jaime Spector

Two people looking at a tablet

Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be customized for units within your business.

Customizing change management strategies might sound incredibly difficult and hopelessly inefficient. However, not only is it eminently attainable, it’s also quite necessary. Read on to learn how to customize change management for various departments at your firm and how the right change management software helps you do it.

How Do DevOps and IT Handle Change Management?

How many times have you heard this before: “DevOps doesn’t need change management – that’s for IT”? It’s a common refrain at companies where IT and DevOps must coexist, and it’s a problematic mindset. Change management is necessary in both IT and DevOps.

DevOps is built on the idea of constant change. If you’re not always iterating, you’re not agile or competitive. Herein lies the problem: that change isn’t managed, and when it’s not properly managed, it can lead to costly, negative outcomes. 

“Change management is necessary in both IT and DevOps”

Conversely, IT has a reputation for bulky change management processes. Those processes are at odds with DevOps’ rapid changes. Because these two departments operate in such radically different manners, implementing the same change management processes for both would be disastrous.

 

 Take Our 2-Minute IT Change Management Assessment Now!

TAKE ASSESSMENT

 

What about Line-of-Business Departments?

Line-of-business departments also need change management to ensure that changes are smoothly implemented and successful. They don’t run on the same principles as the IT department or the DevOps team, though. The change management processes that would be suitable for IT or DevOps wouldn’t make sense for, say, Accounting or Marketing.

For change management to work within line-of-business departments, it must be structured and planned. You must obtain the buy-in of employees for the change to be successful. Understanding how they accomplish tasks and their corporate subculture is an important first step. 

How Can You Make Change Management Efficient and Cost-Effective?

Customizing change management for various departments raises the question: “Isn’t this inefficient and costly?” The answer is, “It doesn’t have to be, if you’re using the right change management tools.”

The best change management software allows you to do two things: automate the change management process and customize it for various teams. We’ll take a moment to focus on why automation is crucial. 

“The best change management tools automate the change management process”

Change management is a process with many moving parts. To successfully manage those moving parts, you can’t rely on manual processes such as spreadsheets or emails – those applications just create islands of data and lead to confusion. Change management software, on the other hand, puts all of those processes under a single umbrella so you can see what’s going on. 

Moreover, the top change management software lets you customize those automated change management processes for various teams, so you know that they’ll be more receptive to changes, and those changes will be successful. 

“Excellent change management tools let you customize automated processes for various teams”

Change management should take the needs of different business units into account. Automated change management tools make customization efficient and cost-effective. To learn more about change management software, download the guide 25 Key Requirements for Change Management.

| Change Management / ITSM / DevOps