When you think of IT asset management, what are things that come to mind? Many people would say “challenging,” “time-consuming,” or perhaps “tedious.” However, managing IT assets no longer has to be any of those things.
Managing IT assets can be taken care of through your ESM solution. Read on to learn how ESM can make IT asset management simpler than ever before through automation.
Why Should You Combine IT Asset Management with ESM?
There are some people who are opposed to combining IT asset management and ESM. They see those concepts as being separate and apart, and never the ‘twain shall meet. With all due respect to those people, that mindset doesn’t make sense.
The reason for that is the shift that the IT department has undergone in the past decade or so. IT is no longer a cost center with services no one quite understands. Today, IT is a product provider—one of its most important duties is to provide business applications.
“ITAM teams spend 50-70% of their time annually on software audits”
It is incumbent upon IT to keep track of those business applications, especially in the era of shadow IT. The IT department needs to know exactly which business applications it supports, who uses them, what the licensing structure is, and what the lifecycle is.
How Can ESM Help You Simplify Asset Management?
Your IT asset management system can be linked to your ESM solution. Such an arrangement simplifies IT asset management because it automates that process.
The IT asset management database can be connected to the ESM tool, allowing IT asset management information to flow into the ESM and integrate with other information in it. This is very useful when it comes to responding to help desk queries.
“According to Gartner, up to 30% of organizations don’t know what assets they own, where they’re located, and who uses them”
Let’s say Josh has a problem with his printer. He submits a help desk ticket through the ESM solution. When an IT employee sees Josh’s ticket, information about the printer will also pop up. The IT employee can see that the printer isn’t under warranty anymore, which means it could be time to buy new equipment.
Automating IT asset management saves time, money and effort. If the IT asset management system wasn’t integrated with your ESM solution, it could take the IT staff a very long time to track down information about the malfunctioning printer—that is, if they find the information at all.
“According to Gartner, up to 30% of the IT department’s budget could be saved by effective asset management”
IT asset management has long had the reputation of being tedious, time-consuming, and boring, and for good reason—it’s been a manual process that drains the IT department’s resources. However, that doesn’t have to be the case; by combining IT asset management with an ESM solution, you save time, money, and effort while operating more efficiently. To learn more, download From ITSM to ESM: The Evolution of the Digital Enterprise.