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How ESM Helps You Uncover Your Business' Biggest Inefficiencies

04/02/2019 by: Jaime Spector

Enterprise service management

If someone were to ask you how efficient your company’s processes are, how would you respond? And if you said, “Very efficient, thanks,” would your answer be completely truthful? Even though we might think our businesses are operating at peak efficiency, there are always hidden sources of waste lurking. 

What can you do to make your organization run more efficiently? Enterprise service management solutions help streamline processes to ensure efforts, time, and resources are used as efficiently as possible – read on to learn more with examples from HR, IT asset management, and facilities management.

Where Are the Hidden Inefficiencies in Human Resources? 

Unfortunately, the HR department has developed a negative reputation for laborious, time-consuming paper-based processes. One process, in particular, is a well-known source of inefficiency: employee onboarding. In fact, employee onboarding can be so inefficient that it can actually cause employees to leave the company; a 2014 survey from BambooHR revealed that one-third of respondents quit their jobs within the first six months of being hired, with 15 percent of those surveyed citing an ineffective onboarding process as the reason for leaving. 

Why is onboarding so inefficient? Traditionally, the HR team submits a request (either written, faxed, or emailed) to the IT department to ask for various software permissions for a new employee. That process could take days, if not longer. In the meantime, a new employee is left twiddling his or her thumbs while he or she waits to start working. 

“In a survey from CareerBuilder, 16 percent of HR managers said poor onboarding lowers their company's productivity”

How does ESM make onboarding more efficient? An HR team member simply navigates to a self-service portal or opens a chatbot window. He or she enters the permissions the new employee needs, and the ESM solution will fulfill or deny those requests based on internal business logic. It’s a much shorter process, allowing the new employee to start much faster. 

Enterprise service management

What Are the Hidden Inefficiencies in IT Asset Management? 

ITAM is crucial for organizations to understand what information, hardware, and software they possess. However, getting that information in one place is often a time-consuming, tedious process that consumes valuable company resources. 

That’s where ESM comes in. When ESM solutions connect to repositories of ITAM data, IT departments have more information to help them make better decisions. For example, if someone submits a ticket, an ESM solution linked to the ITAM system would tell the IT department whether the asset in question was under warranty or whether the IT department even owned it at all, making it easier to decide if the asset even needs servicing. 

What Are the Hidden Inefficiencies in Facilities Management? 

The entire purpose of facilities management is to ensure that facilities operate at peak efficiency. Yet, there are processes within the field that make it exceedingly inefficient. Booking a room or venue is one example. 

At many organizations, employees either have to call, email, or go in person to reserve the facilities-related services they need. That wastes valuable time and resources, though. ESM can make the process faster. 

“Inadequate interoperability in the US capital facilities costs approximately $15.8 billion per year, according to the NIST”

With an ESM solution, employees open up a chat window or navigate to the self-service platform and type in their request for a room. The ESM solution is connected to a corporate calendar, so it can tell users whether the room is available or not – that saves them time and effort. 

While inefficiencies abound, they don’t have to plague your company. An ESM solution helps your company stop waste in its tracks. To learn more, download From ITSM to ESM: The Evolution of the Digital Enterprise.

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