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ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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SunView Software Blog

IT in 2017: Exploring The New Demands of the CIO

07/19/2017 by: Stephen Mann

IT has never really been about the "IT". It has always been about the business use cases in which IT is employed, and the better business outcomes it helps to deliver. In 2017, this need for better business outcomes (from IT) is more important than ever, and in every part of business operations. Read More

| IT Service Management / IT Operations Management

5 Use Cases for AI on the IT Service Desk

07/10/2017 by: Stephen Mann

There has already been much written about the rise of artificial intelligence (AI); and machine learning and chatbots in particular. Some of this media attention is in awe of the technology itself – and yes, it is super smart. But some of it talks to “the machines” taking our jobs, which might be a concern for those currently working in IT support. Read More

| IT Service Management / IT Service Desk / Artificial Intelligence

Examining ITSM vs. ITIL: 10 Things You Need to Know

07/05/2017 by: Stephen Mann

The IT industry is filled with acronyms, and not just the three-letter variety. And so is IT service management (ITSM) – and here we have this blog’s first four-letter example.It gets used many more times throughout this blog post. Read More

| Compliance / IT Service Management

Can Higher Ed Institutions Benefit from Enterprise Service Management?

06/28/2017 by: Stephen Mann

  Most IT departments, whether they’re in the private or public sector, are looking to reduce what it costs to deliver and support IT; while, at the same time, improving the quality of service and overall customer experience. But IT departments are not alone in this two-pronged pursuit, with other lines of business – corporate service providers such as human resources (HR), legal, and facilities ... Read More

| IT Service Management

3 Ways Higher Ed Institutions Can Benefit From ITSM

06/19/2017 by: Stephen Mann

Along with most internal IT departments, in either the private or public sectors, higher education institutions continue to need to provide IT support to their end users – students, faculty members, and other employees – in line with what now seems like an age-old mantra of “doing more with less.” Read More

| Compliance / IT Service Management