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SunView Software Blog

Why Lasting Service Delivery Improvements Need the Big Picture

11/28/2017 by: Ryan Ogilvie

Ever get frustrated on an inability to improve your service delivery? I recently spoke with a service delivery manager who was feeling stuck in this very way. Her top concern was that no matter what they were doing from an incident perspective they couldn’t make any real dent. I asked her if she looked outside incident management to change management. Read More

| IT Service Management / ITSM

Improving Service Delivery through Metrics

09/22/2017 by: Ryan Ogilvie

I want you to think about all the different types of organizations you may have worked for. Whether they were Finance, Communications, Energy, Agriculture, or Transport organizations when they had limitations in getting their service delivery to the next level they likely had limitations on how they viewed their metrics. Read More

| ITSM / kpis / metrics / service delivery