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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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SunView Software Blog

Thought Leader Spotlight Series: Ollie O'Donoghue

09/13/2017 by: Jenny Hernandez

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| Thought Leaders

Top 5 Strengths of Outstanding ITSM Software

08/31/2017 by: Jenny Hernandez

  Using effective IT service management (ITSM) software is a huge component of any IT organization's daily operations, but are IT departments really getting the most out of their software? ITSM software has the ability to improve organizational efficiency, boost effectiveness of services, establish change controls, and shed insight into the critical trends for analysis. However, many enterprise ... Read More

| ITSM / AI for ITSM

Thought Leader Spotlight Series: Roy Atkinson

08/14/2017 by: Jenny Hernandez

This entry is written as part of the "Thought Leader Spotlight" blog series, which aims to highlight some of the most influential and well-respected minds in the IT industry. When I first found Mr. Atkinson on Twitter, I was very intrigued with his knowledge of IT Service Management and his passion for customer service through his #HDIChat series. It finally dawned on me - why don't I write a ... Read More

| IT Service Management / Thought Leaders / IT Jobs / Artificial Intelligence

The Future State of AI in the Enterprise

08/03/2017 by: Jenny Hernandez

  The adoption and integration of artificial intelligence (AI) into enterprise process management is becoming the norm according to the 2017 The State of AI in the Enterprise  survey. The respondents from over 100 North American IT leaders found that using AI in the enterprise is no longer something of the future, but is being fully utilized in today’s workplace. Over two-thirds of survey ... Read More

| Artificial Intelligence

20 of the Best ITSM Thought Leaders of 2017

07/17/2017 by: Jenny Hernandez

Influential people are everywhere – whether at home or in the workplace, there is always that inspiring person that goes above and beyond to stand out. A ‘thought leader' in the IT Service Management (ITSM) world focuses on a very specific area within IT. So what is a thought leader? How do insights from these people apply to my job? What can I learn from this group? Read More

| Thought Leaders / ITSM

Help Desk vs. Service Desk: Are They Different?

07/03/2017 by: Jenny Hernandez

Is there really a difference between the Help Desk and Service Desk? Both are commonly used IT Service Management (ITSM) terms, yet hard-pressed to clearly explain the differences. With several interpretations, approaches, and differentiated points of view, it’s often hard to make a clear cut distinction between the two. However, this blog isn’t about misconstrued, confused, or misused term ... Read More

| Help Desk / Service Desk / ITSM

Everything You Need to Know About the HDI 2017 Conference

03/29/2017 by: Jenny Hernandez

Are you ready for HDI 2017? The Association for Technical Support Professional's grand event, HDI 2017 Conference & Expo, will be taking place on May 9th-12th at the Gaylord National Resort & Convention Center in Washington D.C! Read More


3 Ways That ITIL Can Support IT Healthcare Organizations

03/16/2017 by: Jenny Hernandez

The Health Insurance Portability and Accountability Act (HIPAA) compliance mandate is always a top of mind concern for any IT decision-maker involved in the healthcare sector. MedicineNet defines HIPAA as, "A US law designed to provide standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals and other health care providers." Read More


Catch SunView at Pink 17 Live from Las Vegas!

01/17/2017 by: Jenny Hernandez

Are you ready for Pink 17? The 21st Annual International IT Service Management Conference Pink 17 will be taking place February 19th-22nd at the Bellagio Hotel in Las Vegas, Nevada! Read More