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SunView Software Blog

How to Improve Your Help Desk in 2020

12/11/2019 by: Jaime Spector

Does your IT help desk actually help people? Or would end-users say that they feel more helpless than helped when they come to your department for answers?  There is a way to make your help desk operate more efficiently (which has the added benefit of boosting end-user satisfaction) – use ITSM tools. Read on to learn how ITSM solutions boost help desk efficiency while ensuring that end-users get ... Read More


How ITSM Reduces Downtime in the Financial Industry

12/04/2019 by: Jaime Spector

If someone were to ask you how much downtime costs your company, how would you respond? Would you know that it can actually be thousands of dollars per minute?  No financial services firm, no matter how successful, has that kind of money to waste on downtime. However, there’s good news. ITSM tools help you avoid expensive downtime by applying change management best practices, preventing ... Read More


Improve Communication during the Change Management Process

11/01/2019 by: Jaime Spector

“There is nothing permanent except for change,” goes the saying. In the business world, some might add the caveat “except for the fact that it’s communicated poorly.” While change can be vital, positive, and in some cases, long overdue, it’s not always made clear what’s changing, who it affects, and why. Read More


Does Your Business Need AI-Enabled ITSM?

10/18/2019 by: Jaime Spector

Are you considering implementing an AI-enabled ITSM solution? You probably have a number of questions – is this the right step for me? What benefits am I going to gain from this?  While AI has received a great deal of attention in the news (not all of it positive), there’s still a great deal of skepticism about whether AI is truly necessary for the enterprise. AI-enabled ITSM tools are an ... Read More


Intelligent ITSM: What It Is and Why It's Beneficial

10/02/2019 by: Jaime Spector

AI is transforming technologies in every industry. It’s rapidly becoming part of our everyday lives, and for good reason – AI has the power to make processes more efficient and easier. That holds true of ITSM processes. Read More

| ITSM / AI for ITSM

3 Problems an Intelligent ITSM Solution Can Solve for Your Company

09/18/2019 by: Jaime Spector

Regardless of your industry, there are certain problems that every company faces, especially in a digital world. Today, you must embrace digital transformation, or risk falling behind. Additionally, you have to streamline inefficient workflows – not just because it’s costing your company time and money, but because your employees are getting frustrated. Read More

| ITSM / AI for ITSM

Help Desk vs. Service Desk: Do the Differences Matter?

08/29/2019 by: Jaime Spector

Here’s a question that we come across all the time: is there actually a difference between a service desk and a help desk? Many people use the terms interchangeably, which adds to the confusion. Does it really matter, though?  Read More


How to Use Intelligent ITSM to Streamline Your Workflows

08/21/2019 by: Jaime Spector

If someone were to come into your office and asked you about the efficiency of your workflows, what would you say? Could you confidently answer that everything operates in a smooth, clockwork-like manner? Or, would you be hesitant about responding – would you hem and haw before making something up? Read More

| AI for ITSM

Address Security and Compliance Challenges in the Financial Industry

08/14/2019 by: Jaime Spector

The finance industry has long been beset by twin worries: security and compliance. These challenges are expensive to mitigate. A security breach can cause thousands (if not millions) of dollars in damage, while penalties for noncompliance are not only hefty, but severely damage a firm’s reputation.  Read More


What Problems Can ITSM Solve for the Energy Sector?

08/08/2019 by: Jaime Spector

Every industry faces specific challenges. For the energy industry, those challenges are inefficiencies in time management, poor change management practices, and avoiding regulatory penalties. Read More