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SunView Software Blog

How ITSM Tools Deliver Value for Organizations

06/12/2019 by: Jaime Spector

When you’re considering investing in new software, you have to demonstrate how it provides value to both your department and the organization. In some cases, that’s a difficult task to accomplish. However, when it comes to ITSM solutions, explaining how ITSM software delivers value is easy.  Read More


Why ITSM Matters to Healthcare

06/05/2019 by: Jaime Spector

It’s an inescapable fact: the healthcare industry needs ITSM tools. There are IT systems that need management as well as users who need permissions (and support).  Read More


Tips for How to Improve Your Service Desk

05/30/2019 by: Jaime Spector

When end-users at your company hear the phrase “service desk,” what comes to mind for them? Do they think of a business unit that provides excellent service to end-users? Or, does it conjure negative associations, such as having to wait for days or longer to get the help they need for issues that keep them from working?  If you think that end-users are probably picking the second answer, all hope ... Read More


What Kind of Value Can ITSM Tools Deliver to Your Business?

05/22/2019 by: Jaime Spector

Many executives outside of the IT department see that particular business unit as a cost center. That’s not the case, though – IT is actually a business enabler. Moreover, the tools it implements aren’t expenditures that simply cost the firm money; they can deliver value.  Read More

| IT Service Management / ITSM

ITSM Analytics: The Key to Understanding Service Desk Metrics

05/16/2019 by: Jaime Spector

If someone asked you what was going on at your service desk, how would you answer? Would you have a set of answers at the ready, or would you have to guess at your service desk’s performance?  Read More

| IT Service Management / ITSM

IT Asset Management Can Be More Efficient - Here's How

05/08/2019 by: Jaime Spector

Daniel Levitin, cognitive psychologist and neuroscientist, once said, “The obvious rule of efficiency is that you don’t want to spend more time organizing than it’s worth.” That holds true of IT asset management. At a certain point, it becomes inefficient to spend time cataloging each IT asset a firm owns.  Read More

| asset management

Top Tips to Simplify Facilities Management

04/24/2019 by: Jaime Spector

The stated goal of facilities management is to make the management of facilities more efficient and effective. Yet, due to manual processes, facilities management can actually be anything but. Read More

| enterprise service management

How ESM Helps You Uncover Your Business' Biggest Inefficiencies

04/02/2019 by: Jaime Spector

If someone were to ask you how efficient your company’s processes are, how would you respond? And if you said, “Very efficient, thanks,” would your answer be completely truthful? Even though we might think our businesses are operating at peak efficiency, there are always hidden sources of waste lurking.  Read More

| enterprise service management

A Quick Guide to Streamlining Your HR Department with ESM

03/29/2019 by: Jaime Spector

What’s the first thing that comes to mind when you think of the human resources department? For some people, they think of enforcement of policies and procedures; but for many others, the first word that pops in their head is “inefficiency.” They associate the HR department with time-consuming, tedious processes that simply waste resources.  Read More

| enterprise service management

How Implementing ESM Can Reduce Costs

03/21/2019 by: Jaime Spector

“There’s no such thing as a free lunch,” so the saying goes. Everything in life has some kind of cost to it. In business, one of the most costly states is that of inefficiency.  Read More

| enterprise service management