SunView Software Blog

Determine Enterprise Service Management (ESM) Best Practices

01/10/2019 by: Jaime Spector

Best practices are defined as methods or techniques that have consistently achieved superior results when compared to other means of reaching the same goal. Eventually, when it becomes clear that a best practice is indeed a best practice, it becomes a benchmark.  Read More

| enterprise service management / esm

Making the Business Case for Enterprise Service Management in 2019

01/03/2019 by: Jaime Spector

American entrepreneur Robert Half once said, “Convincing yourself doesn’t win an argument.” You might be well aware that you need to invest in new software that will make your company more productive (such as an enterprise service management solution). However, while you might be convinced of this need, decision-makers may have yet to see the light. Read More

| enterprise service management / esm

ITAM vs. ITSM: What's the Difference?

12/19/2018 by: Jaime Spector

  If you’ve ever run the term “ITAM vs. ITSM” through Google, you’ll get search results that will tell you that ITAM and ITSM should be separate, because they’re two distinct concepts. You’ll also get search results that say that ITAM and ITSM should be grouped together. Which search results should you read?  Read More

| ITSM

The Top Benefits of Enterprise Service Management Tools in HR

12/05/2018 by: Jaime Spector

If you’ve ever spoken to someone outside of HR about what he or she thinks about the department, you’re likely to hear a litany of stereotypes. “It takes so long to get anything done with HR!” they’ll complain. “They use outdated, manual methods.”  Read More

| enterprise service management

Improving the Employee Experience with Enterprise Service Management

11/28/2018 by: Jaime Spector

If you were to ask your employees about their overall experience working at your company, what do you think they would say? The answer would probably surprise you, and not in a good way. Many employees report they’re dissatisfied at work.  Read More

| enterprise service management

Service Management Automation Improves HR Efficiency

11/15/2018 by: Jaime Spector

When you think of a business process that is ripe for automation, what comes to mind? Human resources might not be the first thing that leaps to the fore. However, there are many manual processes within the field of HR, and automation can make them faster and more efficient.  Read More

| esm / enterprise service management / hr

The Importance of Extending Service Management Beyond IT

11/07/2018 by: Jaime Spector

When you think of enterprise service management (ESM), what comes to mind? Does it conjure images of the IT department (which for some people, are less than pleasant)? That’s a problem, because ESM can offer incredible benefits to an organization; if ESM is only seen as part of IT, organizations won’t get the maximum value out of it. Read More

| esm / enterprise service management

4 Real-Life Enterprise Service Management Examples

10/19/2018 by: Jaime Spector

When you’re going to invest in a technological solution, you want to be certain that you’re making the right choice. Reading or hearing about case studies of customers that have implemented the same solution not only provides a sense of reassurance, it also might spark new use cases you might not have considered previously.  Read More

| it asset management

ESM for the Medical Industry: The Quick Start Guide

10/10/2018 by: Jaime Spector

  When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings. One of those settings is the medical industry.  Read More

| AI for ITSM

Is ESM the New ITSM?

10/03/2018 by: Jaime Spector

  The field of enterprise IT seems especially prone to jargon. ESM is one such example, but it’s not a mere trend. In fact, ESM is being compared to ITSM.  Read More

| it asset management