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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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SunView Software Blog

Why ITSM is Critical During COVID-19 For Remote Working

04/16/2020 by: Jaime Spector

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| ITSM

Improve the Customer Experience with Intelligent ITSM

03/18/2020 by: Jaime Spector

What does amazing customer service look like to you? Most likely the words “efficient” and “speedy” come to mind. Now, do those words describe your current customer service? Read More

| AI for ITSM

Improve the Customer Experience with Greater Efficiency

02/14/2020 by: Jaime Spector

What was the last truly positive interaction you had with a company? Most likely, part of what made it so positive was that it was over pretty quickly. You didn’t have to wait for ages to get what you wanted from the organization, whether it was a purchase or assistance with a product or service.  Efficiency is crucial to positive customer experience. Read on to learn how intelligent ITSM tools ... Read More

| AI for ITSM

ITSM Software's Popularity Is Fueled by Its Boost in Employee Satisfaction

01/29/2020 by: Jaime Spector

ITSM tools will only grow in popularity in the coming years. There are a few reasons for that surge. One of the reasons is that they can actually improve employee satisfaction. Read More

| ITSM

The ITSM Software Market Is Booming, Thanks to AI

01/23/2020 by: Jaime Spector

In the coming years, the ITSM software market will be worth billions of dollars. What’s fueling that enormous growth? One of the factors involved is AI. The blend of AI and ITSM software leads to speed, continuous improvement, and greater efficiency. Read on to learn more. Read More

| ITSM / AI for ITSM

How Can Continuous Improvement Make the Customer Experience Better?

01/17/2020 by: Jaime Spector

Every day, your customers interact with your brand. The million-dollar question is, how do they feel about those interactions? In many cases, customers believe those interactions could be better. That’s where intelligent ITSM solutions come into the picture. Intelligent ITSM tools offer continuous improvement, so your customer experience will always get better and you’ll always have satisfied ... Read More

| AI for ITSM

Why Should You Care about Change Management in 2020?

01/08/2020 by: Jaime Spector

A new decade is upon us! Are you ready to take advantage of all of the new opportunities available? Part of being ready to change means being able to manage change. Read More

| ITSM

Why Satisfied Employees Play a Role in the Customer Experience

12/19/2019 by: Jaime Spector

Your employees have a significant role to play in delivering positive customer experience. They’re on the front lines with the customers. If they can’t deliver good customer service, your customers won’t come back. Yet, if your employees aren’t happy at work, they can’t offer great customer service. Read More

| AI for ITSM

How to Improve Your Help Desk in 2020

12/11/2019 by: Jaime Spector

Does your IT help desk actually help people? Or would end-users say that they feel more helpless than helped when they come to your department for answers?  There is a way to make your help desk operate more efficiently (which has the added benefit of boosting end-user satisfaction) – use ITSM tools. Read on to learn how ITSM solutions boost help desk efficiency while ensuring that end-users get ... Read More

| ITSM

How ITSM Reduces Downtime in the Financial Industry

12/04/2019 by: Jaime Spector

If someone were to ask you how much downtime costs your company, how would you respond? Would you know that it can actually be thousands of dollars per minute?  No financial services firm, no matter how successful, has that kind of money to waste on downtime. However, there’s good news. ITSM tools help you avoid expensive downtime by applying change management best practices, preventing ... Read More

| ITSM