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SunView Software Blog

What Kind of Value Can ITSM Tools Deliver to Your Business?

05/22/2019 by: Jaime Spector

Many executives outside of the IT department see that particular business unit as a cost center. That’s not the case, though – IT is actually a business enabler. Moreover, the tools it implements aren’t expenditures that simply cost the firm money; they can deliver value.  Read More

| IT Service Management / ITSM

ITSM Analytics: The Key to Understanding Service Desk Metrics

05/16/2019 by: Jaime Spector

If someone asked you what was going on at your service desk, how would you answer? Would you have a set of answers at the ready, or would you have to guess at your service desk’s performance?  Read More

| IT Service Management / ITSM

IT Asset Management Can Be More Efficient - Here's How

05/08/2019 by: Jaime Spector

Daniel Levitin, cognitive psychologist and neuroscientist, once said, “The obvious rule of efficiency is that you don’t want to spend more time organizing than it’s worth.” That holds true of IT asset management. At a certain point, it becomes inefficient to spend time cataloging each IT asset a firm owns.  Read More

| asset management

Top Tips to Simplify Facilities Management

04/24/2019 by: Jaime Spector

The stated goal of facilities management is to make the management of facilities more efficient and effective. Yet, due to manual processes, facilities management can actually be anything but. Read More

| enterprise service management

How ESM Helps You Uncover Your Business' Biggest Inefficiencies

04/02/2019 by: Jaime Spector

If someone were to ask you how efficient your company’s processes are, how would you respond? And if you said, “Very efficient, thanks,” would your answer be completely truthful? Even though we might think our businesses are operating at peak efficiency, there are always hidden sources of waste lurking.  Read More

| enterprise service management

A Quick Guide to Streamlining Your HR Department with ESM

03/29/2019 by: Jaime Spector

What’s the first thing that comes to mind when you think of the human resources department? For some people, they think of enforcement of policies and procedures; but for many others, the first word that pops in their head is “inefficiency.” They associate the HR department with time-consuming, tedious processes that simply waste resources.  Read More

| enterprise service management

How Implementing ESM Can Reduce Costs

03/21/2019 by: Jaime Spector

“There’s no such thing as a free lunch,” so the saying goes. Everything in life has some kind of cost to it. In business, one of the most costly states is that of inefficiency.  Read More

| enterprise service management

How to Use ESM in Facilities Management

03/14/2019 by: Jaime Spector

The goal of facilities management is to ensure functionality, comfort, safety, and efficiency of buildings by integrating people, the physical surroundings, processes, and technology. This goal isn’t always met, unfortunately, because the technology in place isn’t always useful or effective.  Read More

| enterprise service management

How to Simplify Asset Management with an ESM Tool

03/07/2019 by: Jaime Spector

When you think of IT asset management, what are things that come to mind? Many people would say “challenging,” “time-consuming,” or perhaps “tedious.” However, managing IT assets no longer has to be any of those things.  Read More

| asset management

Where Can ESM Save You Time and Money?

02/28/2019 by: Jaime Spector

How efficient are your employees? In an ideal world, you’d say, “Very.” However, it’s far from an ideal world, and many roadblocks and hindrances keep them from accomplishing tasks in a timely, cost-effective fashion.  Read More

| enterprise service management