SunView Software Blog

The Importance of Extending Service Management Beyond IT

11/07/2018 by: Jaime Spector

When you think of enterprise service management (ESM), what comes to mind? Does it conjure images of the IT department (which for some people, are less than pleasant)? That’s a problem, because ESM can offer incredible benefits to an organization; if ESM is only seen as part of IT, organizations won’t get the maximum value out of it. Read More

| esm / enterprise service management

4 Real-Life Enterprise Service Management Examples

10/19/2018 by: Jaime Spector

When you’re going to invest in a technological solution, you want to be certain that you’re making the right choice. Reading or hearing about case studies of customers that have implemented the same solution not only provides a sense of reassurance, it also might spark new use cases you might not have considered previously.  Read More

| it asset management

ESM for the Medical Industry: The Quick Start Guide

10/10/2018 by: Jaime Spector

  When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings. One of those settings is the medical industry.  Read More

| AI for ITSM

Is ESM the New ITSM?

10/03/2018 by: Jaime Spector

  The field of enterprise IT seems especially prone to jargon. ESM is one such example, but it’s not a mere trend. In fact, ESM is being compared to ITSM.  Read More

| it asset management

Why Your "Smart" ITSM Solution Must Contain an ESM Module

09/27/2018 by: Jaime Spector

What comes to mind when you think about “smart” ITSM solutions? Is it software that notifies you when there’s a problem with your network that would interrupt your users’ workflow? Or is it a solution that provides you with the right data at the right time to provide better service?  Read More

| esm / enterprise service management / ITSM

AI and ITIL: Continuous Improvement

09/20/2018 by: Jaime Spector

One of the things that ITIL aims to deliver is continuous improvement of IT processes. While that’s a noble goal, how do you achieve it? Actually, continuous improvement is possible, when you utilize the right technology.  Read More

| AI for ITSM

How Can AI Make ESM Better?

09/14/2018 by: Jaime Spector

Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these services are delivered, or do they complain that the processes to obtain these services are highly manual and time-consuming? Read More

| esm / enterprise service management

How Can the Combination of AI and ITIL Save You

09/06/2018 by: Jaime Spector

When you think of the help desk, are the first words that come to mind “cost center”? For many in the c-suite, that’s exactly what comes to the fore. That’s unfortunate, because that doesn’t have to be the case.  Read More

| AI for ITSM

AI and ITIL: Making the Help Desk More Efficient

08/29/2018 by: Jaime Spector

How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff simply can’t tackle. Read More

| ITIL / AI for ITSM

What's AI's Impact on ITIL?

08/22/2018 by: Jaime Spector

When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and is now utilized the world over to make IT departments more efficient and effective.  Read More

| AI for ITSM / ITIL