A change management solution can play a key role in helping organizations establish a stable, consistent IT environment. Building this type of setup hinges on having a change management solution in place that complements broad IT service management plans and provides the control, communication tools and governance companies need when handling change operations.
Finding a good change management solution depends on knowing exactly what you're looking for in a solution. Some things you should be looking for in a change management system include:
1. Smooth Approval Processes
Approval status issues play a key role in ensuring smooth change operations. You need to have the right approval checks in place as change requests are moved between different workflow stages. A good change management solution will feature global approval status checks to send requests in a logical way, but also give you the option to create a custom approval script to automate authorizations.
2. Process Automation
Change success depends on being able to move processes from one user to another without delay, disruption or confusion. This can be difficult if you are depending on your IT or support workers to document what has been completed and send the workflow on to the next user. Automating these processes can ensure smooth operations and maximize efficiency.
3. Governance Tools
A good change management solution will feature built-in checks and balances that helps users understand not just what they need to do, but how and when they need to do it. For example, managers can create reminders about regulatory rules when some change processes are enacted. These simple tools can play a key role in keeping operations running with proper oversight that minimizes error.
4. Data Access
Users handling change operations can work more effectively when they have the right data at their disposal. Effective data visualization tools play a vital role in helping users handle change operations intelligently and efficiently.
5. CAB Functionality
Tools that support the creation and implementation of a change advisory board help integrate business and technology goals into change operations. A CAB brings together IT and corporate users to develop long-term change strategies, respond quickly to unexpected change requests and prioritize tasks to maximize value.
Change management solutions enable IT and support teams to operate more efficiently. This becomes much easier when the change management solution is equipped with the key features you need to enable intelligent, consistent and effective change operations.