This is the FIRST blog in our series that explains how Extending the Reach of IT Service Management (ITSM) can benefit your organization much like XaaS has helped companies like Spotify, Netflix, and Amazon turn shoppers into engaged subscribers. In this article, we talk about What Sparks ITSM into “x Service Management (xSM),” where ‘x’ marks the next department that wants (needs) to utilize ... Continue reading What Sparks ITSM into “x Service Management (xSM)”?
Software-as-a-Service (SaaS) is a method of software delivery that allows data to be accessed from any device that has an Internet connection and a Web browser. While the “idea” of SaaS has been around since the 1960s, the Web-based technology required to support SaaS did not mature until the late 1990s. Around that time, companies like Salesforce began offering traditional enterprise solutions ... Continue reading Extending the Reach of IT Service Management (ITSM)
Facility management encompasses a wide range of services that ensure the functionality, comfort, safety, and efficiency of your work environment. In general, facility management enables a productive workplace by bringing disparate systems together. While an IT service desk agent ensures the operability of an employee’s desktop technology, for example, a facility manager handles all the other ... Continue reading Tech Spotlight: Using Your ITSM System for Facility Management
Large companies are divided into groups that are naturally independent. These internal departments are not designed to collaborate with each other as much as they are to execute a function or mission for the company. As a result, silos are created, thought processes are constrained, and business goals are unrealized. When business departments do require engaging with others, it usually means ... Continue reading Business Insights: Expanding Your Horizons— Beyond IT