SunView Software Blog

Managing Risk Compliance Throughout the Change Management Process

03/22/2018 by: Jaime Spector

Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are regulations that might get in the way of these changes. How do you navigate regulatory compliance while implementing vital changes at your company? Read More

| Change Management

Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

03/20/2018 by: The SunView Team

Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a new era of digital transformation. This trend is expected to rapidly escalate, as Gartner estimates that by 2021, 40% of new enterprise applications implemented by service providers will include AI technologies. ... Read More

| AI for ITSM / Gartner / best practices

Is It Necessary to Personalize Change Management Methods Per Department?

03/14/2018 by: Jaime Spector

Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be customized for units within your business. Read More

| DevOps / Change Management / ITSM

Four Ways to Improve IT Change Management Best Practices

03/07/2018 by: Jaime Spector

John F. Kennedy once said, “Change is the law of life. And those who look to the past or the present are certain to miss the future.” By now, you would think that humans would understand that change is constant. However, when it comes to managing change within the enterprise, challenges abound.  Read More

| Change Management

How Do You Take Control of Your Change Management Process?

02/28/2018 by: Jaime Spector

Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any regulations, leading to financial penalties for your firm? Read More

| ITIL / Change Management

Make the Serve-Yourself Approach to IT Service Management Effective

02/21/2018 by: Jaime Spector

The self-serve approach to IT service management can be cost-effective as well as more efficient for your IT department… if it’s implemented properly. Otherwise, you could have a situation in which end users are unhappy with the IT department, and your staff still find themselves overworked and unable to deal with truly mission-critical issues.  Read More

| IT Service Management

Improve IT Service Management With Process Automation

02/15/2018 by: Jaime Spector

When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive processes involving more human resources than necessary. This situation is costly and inefficient. Read More

| IT Service Management / AI for ITSM / automation

Streamline Service Desk Operations with Machine Learning and AI

02/07/2018 by: Jaime Spector

How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with the speed and effectiveness of your service desk? Read More

| Service Desk / AI for ITSM

Improve ITSM: Add Value With Chatbots

01/31/2018 by: Jaime Spector

  When you think of ITSM, what words come to mind? Do you think IT service management is difficult, complicated, and labor-intensive? It doesn’t have to be any of those things.  Read More

| AI for ITSM / chatbot

New Year, New ITSM... and Beyond

01/23/2018 by: Jaime Spector

At the dawn of each new year, we make resolutions for what we’re going to do differently to make these 365 days better than the last. In the IT service management space, resolutions center on delivering better service to end-users in an efficient, cost-effective manner.  Read More

| ITSM / AI for ITSM / chatbot