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SunView Software Blog

An Interview with SunView Willow AI™

03/01/2021 by: The SunView Team

In this section of our newsletter, we typically provide a sneak peek into SunView Software’s 2021 Product Pipeline, which reveals some of the significant features that our Engineering Team is currently developing. This month, however, we decided to do something a little different. With the growing popularity of artificial intelligence and AI-powered solutions for businesses, we wondered what it ... Read More

| Artificial Intelligence / SunView Willow AI

Tech Spotlight: Willow AI Models

03/01/2021 by: The SunView Team

To better help you understand how AI systems like SunView Willow AI™ work, we will give you a behind-the-scenes look at the way AI systems are constructed. What follows is a high-level breakdown of the components of an AI system, an explanation of how the AI system learns, and how that learning is implemented. Read More

| Artificial Intelligence / Tech Spotlight / SunView Willow AI

Business Insights: AI-Powered IT Service Management (ITSM)

03/01/2021 by: The SunView Team

IT Service Management (ITSM) is a customer-focused approach to managing information technology tasks with an emphasis on continually improving efficiency and effectiveness, while reducing cost. The objective of ITSM is to ensure that the right people, processes, and technology are put in place so your organization can achieve its business goals and objectives. Read More

| IT Service Management / Business Insights

Building a Strong Enterprise Service Management (ESM) Strategy

02/23/2021 by: The SunView Team

This is the THIRD and final blog in our series that solves the equation that has been puzzling IT professionals ever since the acronym “ESM” gained traction on the Internet: Does ITSM + EAI = ESM? Our first blog explained The Evolution of Enterprise Service Management (ESM). Our second post outlined the steps you should take for Shifting Your Corporate Culture from ITSM to ESM. Today, we will and ... Read More

| Enterprise Service Management

Shifting Your Corporate Culture from ITSM to ESM

02/16/2021 by: The SunView Team

This is the SECOND blog in our series that solves the equation that has been puzzling IT professionals ever since the acronym “ESM” gained traction on the Internet: Does ITSM + EAI = ESM? In our first blog post, we explained The Evolution of Enterprise Service Management (ESM), while this article outlines the steps you should take for shifting your corporate culture from ITSM to ESM. In our third ... Read More

| IT Service Management / Enterprise Service Management