SunView Software Blog

What Sparks ITSM into “x Service Management (xSM)”?

05/11/2021 by: The SunView Team

This is the FIRST blog in our series that explains how Extending the Reach of IT Service Management (ITSM) can benefit your organization much like XaaS has helped companies like Spotify, Netflix, and Amazon turn shoppers into engaged subscribers. In this article, we talk about What Sparks ITSM into “x Service Management (xSM),” where ‘x’ marks the next department that wants (needs) to utilize ... Continue reading What Sparks ITSM into “x Service Management (xSM)”?

| IT Service Management

Extending the Reach of IT Service Management (ITSM)

05/11/2021 by: The SunView Team

Software-as-a-Service (SaaS) is a method of software delivery that allows data to be accessed from any device that has an Internet connection and a Web browser. While the “idea” of SaaS has been around since the 1960s, the Web-based technology required to support SaaS did not mature until the late 1990s. Around that time, companies like Salesforce began offering traditional enterprise solutions ... Continue reading Extending the Reach of IT Service Management (ITSM)

| IT Service Management

Featured

Case Study: SunView Software Helps Energize Florida Power & Light (FP&L)

05/06/2021 by: The SunView Team

Realizing a Problem Exists is the First Step to Solving It Conventional wisdom has led most people to believe that electric companies need to be stable and reliable—above everything else. While this perception is certainly accurate, utilities also face lesser known, but equally difficult, challenges associated with managing and securing their geographically dispersed infrastructure. Florida Power ... Continue reading Case Study: SunView Software Helps Energize Florida Power & Light (FP&L)

| Featured / Case Study

Tech Spotlight: Using Your ITSM System for Facility Management

05/06/2021 by: The SunView Team

Facility management encompasses a wide range of services that ensure the functionality, comfort, safety, and efficiency of your work environment. In general, facility management enables a productive workplace by bringing disparate systems together. While an IT service desk agent ensures the operability of an employee’s desktop technology, for example, a facility manager handles all the other ... Continue reading Tech Spotlight: Using Your ITSM System for Facility Management

| Tech Spotlight

Business Insights: Expanding Your Horizons— Beyond IT

05/06/2021 by: The SunView Team

Large companies are divided into groups that are naturally independent. These internal departments are not designed to collaborate with each other as much as they are to execute a function or mission for the company. As a result, silos are created, thought processes are constrained, and business goals are unrealized. When business departments do require engaging with others, it usually means ... Continue reading Business Insights: Expanding Your Horizons— Beyond IT

| Business Insights