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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

Defining the Next Generation of ITSM

09/21/2020 by: Laura Slade

Since its infancy, the IT Service Management (ITSM) industry has had to be one of constant adaptation and support. As organizations across all industries turn to technology for their day-to-day operations, ITSM systems have had to match their growth and drive towards more efficient time, resource, and staff management. However, not all ITSM systems are created equal. Those that provide the most ... Read More

| IT Service Management

How Does Cognitive Automation Compare to IT Process Automation?

07/14/2020 by: Jaime Spector

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| Artificial Intelligence / Automation

How IT Can Effectively Manage the Remote Workforce: 5 Best Practices You Can Follow

06/12/2020 by: Jaime Spector

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| IT Service Management

June Blog Roundup: 5 Must-Read Service Desk Articles

05/27/2020 by: The SunView Team

Welcome to our Blog Roundup, our monthly feature that highlights some of the best content from the SunView blog. Each month we post many articles we believe CIOs and IT leaders will value highly. The curated pieces below are ones we think you will be interested in. Read More

| IT Service Desk

How Skagit County Leveraged ITSM to Meet Increased Support Demands During COVID-19

05/01/2020 by: Josh Kuhlman

IT support is a crucial cog in the wheel for any business, large or small, and as change is a constant in all facets of business and economic growth, it is imperative that IT support remains elastic to meet these changes. COVID-19 threw the world a curve ball, but those armed with the right ITSM tools, like Skagit County, Washington was, were able to effectively react to and support the sudden ... Read More