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SunView Software Blog

What's the Value of Higher User Satisfaction?

07/10/2019 by: Jaime Spector

When we think about things that bring value to organizations, we tend to focus on things that save money, things that can increase productivity, things that increase sales, etc. We don’t focus on things like user experience, because it's difficult to quantify the value it brings value to an organization.  Yet, user experience, and in turn, user satisfaction, are important to an organization. Read ... Read More

| ITSM

Want to Reduce the Cost of Incident Resolution? The Answer Is ITSM

07/03/2019 by: Jaime Spector

When you’re considering investing in new software, you have to demonstrate how it provides value to both your department and the organization. In some cases, that’s a difficult task to accomplish. However, when it comes to ITSM solutions, explaining how ITSM software delivers value is easy.  Read More

| ITSM

ITSM Tools and Healthcare: What Role Do They Play?

06/26/2019 by: Jaime Spector

At the end of 2018, the Department of Health and Human Services released a report detailing the five most significant cyber threats to the American healthcare industry and provided strategies on how to mitigate them. The report was a direct result of 2015’s Cybersecurity Act, which established a mechanism for sharing cybersecurity information between the federal government and private entities. ... Read More

| ITSM

ITSM Tools in Healthcare: How Can They Help?

06/19/2019 by: Jaime Spector

The way healthcare practitioners treat patients has changed from even a decade ago. There are far more technological resources at hand to aid treatments. As such, those technologies must be managed.  Read More

| ITSM / Healthcare

How ITSM Tools Deliver Value for Organizations

06/12/2019 by: Jaime Spector

When you’re considering investing in new software, you have to demonstrate how it provides value to both your department and the organization. In some cases, that’s a difficult task to accomplish. However, when it comes to ITSM solutions, explaining how ITSM software delivers value is easy.  Read More

| ITSM

Why ITSM Matters to Healthcare

06/05/2019 by: Jaime Spector

It’s an inescapable fact: the healthcare industry needs ITSM tools. There are IT systems that need management as well as users who need permissions (and support).  Read More

| ITSM

Tips for How to Improve Your Service Desk

05/30/2019 by: Jaime Spector

When end-users at your company hear the phrase “service desk,” what comes to mind for them? Do they think of a business unit that provides excellent service to end-users? Or, does it conjure negative associations, such as having to wait for days or longer to get the help they need for issues that keep them from working?  If you think that end-users are probably picking the second answer, all hope ... Read More

| ITSM

What Kind of Value Can ITSM Tools Deliver to Your Business?

05/22/2019 by: Jaime Spector

Many executives outside of the IT department see that particular business unit as a cost center. That’s not the case, though – IT is actually a business enabler. Moreover, the tools it implements aren’t expenditures that simply cost the firm money; they can deliver value.  Read More

| IT Service Management / ITSM

ITSM Analytics: The Key to Understanding Service Desk Metrics

05/16/2019 by: Jaime Spector

If someone asked you what was going on at your service desk, how would you answer? Would you have a set of answers at the ready, or would you have to guess at your service desk’s performance?  Read More

| IT Service Management / ITSM

IT Asset Management Can Be More Efficient - Here's How

05/08/2019 by: Jaime Spector

Daniel Levitin, cognitive psychologist and neuroscientist, once said, “The obvious rule of efficiency is that you don’t want to spend more time organizing than it’s worth.” That holds true of IT asset management. At a certain point, it becomes inefficient to spend time cataloging each IT asset a firm owns.  Read More

| asset management