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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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🎉 Announcing ChangeGear 8 - See what's new | Read the Press Release

Experience the Next Generation of ITSM

Be the heroes of the organization. Deliver smart and personalized services to knowledge workers.



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Modern and
Easy to Use

Provide a simple, intuitive user interface that’s easy to navigate. Configurable with drag-n-drop editing, it’s easily customizable to meet end-user needs.

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Intelligent
Decision-Making

Assist your staff and end users to make faster decisions with the AI-driven platform. Real-time recommendations increase staff efficiency and productivity.

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Advanced
Automation

Deliver seamless workflow automation that helps free staff from repetitive, manual tasks and streamlines end-to-end processes.

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It’s User Friendly

With its simple and elegant user interface, ChangeGear is an ultra-modern solution that works with your staff and end users, not against them. Multi-channel access and the consumer-like experience helps drive user adoption and engagement.

It’s Intelligent

Not only is ChangeGear easy to use, but it’s smart too. The “brains” behind this operation is Willow AI, SunView’s Artificial Intelligence. It works alongside IT staff to find relevant information that provides quick solutions for end users.

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It's Flexible

Adapting to the needs of your organization is no hard stretch for ChangeGear. Now it’s even easier to design and configure your business processes. Many of the forms and workflows are pre-built out-of-the-box.

It’s Automated

Gone are the days of staff struggling through tedious tasks day in, day out. With ChangeGear’s cognitive automation, end users can automatically access intelligent answers to solve their problems. Staff, on the other hand, benefits from having fields populated automatically based on previous suggestions.

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SunView Software ChangeGear

Service Desk

Turn Your Service Desk Software into a Valuable Member of Your Team

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Service Manager

Powered by AI

Use a Service Manager That Works Smarter, Not Harder

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Change Manager

Manage Change and Compliance in Unison With Change Manager

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“An ITSM that is easy to manage.”

— IT Manager Energy & Utilities Industry

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We're thrilled to be named among the nine Notable Vendors in Gartner's 2020 Midmarket Context: Magic Quadrant for IT Service Management Tools! Read the report >

“Efficiency with ease.”

— Cybersecurity Supervisor Government Industry

Our Happy Customers

What we do

We help companies transform their business processes through digitalization and automation. Through the use of Artificial Intelligence and Machine Learning, we enable IT staff to gain predictive insights, recommend solutions, and analyze user sentiment.