Sunview Software - IT Service Management Solutions

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Smarter ITSM For Happier End Users.

ChangeGear 7 delivers a more dynamic end-user experience that engages, informs & improves customer satisfaction.

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Change Management that Empowers Agility

Keep up with the pace of IT change with automation designed for more speed.

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Big Data & Machine Learning for ITSM

Leverage intelligent technologies to speed up IT productivity.

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IT Service Management Has Never Been Easier

Step forward into the next generation of IT service management with automation that leverages intelligent processing and a simple, user-friendly design to keep things rolling. Say goodbye to complex legacy systems of the past and join the movement toward intelligent ITSM.

Engaging Self-Service

Better engage end users with remarkably easy to use self-service solutions that work proactively to shorten resolution times and increase satisfaction.

Smart Automation

Leverage simple, yet highly intelligent technology to augment process automations and promote staff productivity.

Intuitive User Experience

Get the latest in UI innovations with personalized dashboards and workspaces that allow you to better plan, prioritize and gain critical insights into your work, customer sentiment and team activities.

Seamless Integrations

Easily integrate with essential 3rd-party tools and applications with an easy-to-use REST API.

Simple Configurations

Quickly implement with out-of-box functionality and make changes on the fly—no coding required!

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Featured Products

SunView offers three powerful service management products built on the ChangeGear platform, designed to make your service management easy, flexible, intelligent and more people-centric.

Change Manager

Change Management solution that helps you move faster.

Improve risk and compliance management with change management that your team will actually use.

ITIL, DevOps & Business Workflows
Change Metrics Dashboard
CAB Management & Reporting
Audit Reporting
Change Calendar
And More...

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Service Desk

The "No-Sweat" Service Desk built with everything you need.

Powerfully simple solution to make ticketing, resolving requests and controlling IT services a breeze.

ITIL-Based Processes Out-of-Box
Incident, Problem, Change
Service Request Management
Knowledge Management
Dashboards & Reporting
Self-Service
And More...

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Service Manager

Enterprise service management — engineered for the future of IT.

Increase staff performance and deliver phenomenal self-service with intelligence-driven service management.

Enterprise Service Management Platform
Service Smart TechnologyAI
Incident, Problem, Change
End User Sentiment Analysis
Service Catalog & Self-Service
Knowledge Management
Dashboards & Reporting
And More...

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Who's Using ChangeGear

Proven Results.

Cross-industry customer success and satisfaction.

More Customer Testimonials

"ChangeGear allowed us to take the product off the shelf and have our users adopt it almost instantaneously with a small investment of our time and minimal assistance from SunView."

Mike Wojcinski

Director, Corporate Services

Dynamex

"ChangeGear was the best fit for us because we could easily customize it and it has quickly proven that we’re able to provide faster member service in our branches."

Dottie Dunn

Internal Member Support Manager

Suncoast Credit Union

"SunView Software is one of the best companies that I’ve worked with as far as overall response time, truly listening to what the customer says and using that feedback to positively impact the product."

Dan Luciani

Project Manager

Dallas County Community College

"The highly customizable nature of ChangeGear allowed us to quickly implement our incident management, change management and new hire onboarding workflows. The ease of use proved to be extremely valuable for us."

Paul Gerber

Sr. Manager, Service Desk

Elevate

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1 800 390 4169

Smarter ITSM For Happier End Users.

Change Management that Empowers Agility

Big Data & Machine Learning for ITSM

IT Service Management Has Never Been Easier

Featured Products

Change Manager

Improve risk and compliance management with change management that your team will actually use.

Service Desk

Powerfully simple solution to make ticketing, resolving requests and controlling IT services a breeze.

Service Manager

Increase staff performance and deliver phenomenal self-service with intelligence-driven service management.

Harness the Power of ChangeGear in Your Pocket

Who's Using ChangeGear

Proven Results.

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