Smarter ITSM

ChangeGear 7 - Powering the Intelligent Enterprise

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IT Service Management Has Never Been Easier

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Step forward into the next generation of IT service management software with automation that leverages intelligent processing and a simple, user-friendly design to keep things rolling. Say goodbye to complex legacy systems of the past and join the movement toward intelligent ITSM software.
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  • ENGAGING SELF-SERVICE
    Better engage end users with remarkably easy to use self-service solutions that work proactively to shorten resolution times and increase satisfaction.
  • SMART AUTOMATION
    Leverage simple, yet highly intelligent technology to augment process automations and promote staff productivity.
  • INTUITIVE USER EXPERIENCE

    Get the latest in UI innovations with personalized dashboards and workspaces that allow you to better plan, prioritize and gain critical insights into your work, customer sentiment and team activities.

  • SEAMLESS INTEGRATIONS

    Easily integrate with essential 3rd-party tools and applications with an easy-to-use REST API.

  • SIMPLE CONFIGURATIONS
    Quickly implement with out-of-box functionality and make changes on the fly—no coding required!

    • Featured Products

    SunView offers three powerful service management products built on the ChangeGear platform, designed to make your service management efficient, flexible and intelligent.

    Change Manager

    Change Management solution that helps you move faster.

    Improve risk and compliance management with change management software your team will actually use.

    • ITIL, DevOps & Business Workflows
    • Change Metrics Dashboard
    • CAB Management & Reporting
    • Audit Reporting
    • Change Calendar
    • And More...
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    Service Desk

    The Service Desk built with everything you need

    Powerfully simple solution to make ticketing, resolving requests and controlling IT services easy.

    • ITIL-Based Processes Out-of-Box
    • Incident, Problem, Change
    • Service Request Management
    • Knowledge Management
    • Dashboards & Reporting
    • Self-Service Help Desk
    • And More...
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    Service Manager

    Enterprise service management — engineered for the future of IT

    Increase staff performance and deliver improved self-service with intelligence-driven service management.

    • Enterprise Service Management Platform
    • Service Smart Technology AI
    • Incident, Problem, Change
    • End User Sentiment Analysis
    • Service Catalog & Self-Service
    • Knowledge Management
    • Dashboards & Reporting
    • And More...
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    DISCOVER THE NEW CHANGEGEAR MOBILE EXPERIENCE

    Harness the Power of ChangeGear in Your Pocket

    AVAILABLE FOR ANDROID & IOS MOBILE DEVICES

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    Who's Using ChangeGear

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    Proven Results

    Cross-industry customer success and satisfaction

    Mike Wojcinski

    Mike Wojcinski

    Director, Corporate Services

    Dynamex

    ChangeGear allowed us to take the product off the shelf and have our users adopt it almost instantaneously with a small investment of our time and minimal assistance from SunView.

    Testimonial Video

    Dottie Dunn

    Dottie Dunn

    Internal Member Support Manager

    Suncoast Credit Union

    ChangeGear was the best fit for us because we could easily customize it and it has quickly proven that we’re able to provide faster member service in our branches.

    Testimonial Video

    Dan Luciani

    Dan Luciani

    Project Manager

    Dallas County Community College

    SunView Software is one of the best companies that I’ve worked with as far as overall response time, truly listening to what the customer says and using that feedback to positively impact the product.

    Testimonial Video

    Paul Gerber

    Paul Gerber

    Sr. Manager, Service Desk

    Elevate

    The highly customizable nature of ChangeGear allowed us to quickly implement our incident management, change management and new hire onboarding workflows. The ease of use proved to be extremely valuable for us.

    Testimonial Video