Systems Security - SunView Software, Inc.

Challenge: Systems Security

Improve Security with Enhanced IT Controls

Today’s IT organizations must be equipped to deal with both internal and external security threats. In order to be prepared, organizations are looking to apply security policies and procedures consistently across the entire IT environment - ensuring the safety and confidentiality of sensitive data.

To ensure security of the IT environment, you must understand, identify, and document critical assets, establish baseline configurations based on industry best practices, institute change control policies, and complete periodic audits. By implementing a complete change and configuration management solution, you can automate these processes to improve IT visibility and reduce security risks.

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Improve Security with Better IT Controls

ChangeGear delivers a degree of control and security that reduces the chance of introducing error that could otherwise put resources at risk – allowing businesses to better preserve the integrity of information by limiting unauthorized change. ChangeGear empowers organizations to examine every stage of change, up close and in-depth, with little to no extra effort. ChangeGear also assists with security and control by providing asset auto-discovery and management, configuration auditing, and system change monitoring.

Implement Risk Management - ChangeGear can help institute a formal risk management framework that puts some thoroughness around how IT measures, accepts, and manages risk, as well as reporting on what IT is managing in terms of risk.

Enforce Company Security Policies - Because of ChangeGear’s easy-to-use IT process automation, you can easily enforce internal workflows and processes – this ensures that the company process is followed, the correct approvals have taken place, and the necessary notifications or alerts have been received.

Restrict Privileges - With ChangeGear, you can improve security and control by designating and enforcing user roles and team security. This allows you to remove or administer privileges on an individual user basis.

Automate Configuration control - Manual approaches to configuration control introduce the risk of error. ChangeGear delivers complete automation - ensuring accurate, up-to-date and comprehensive information with business service mapping and change history tracking.

Integrated Platform for Automating Change and Configuration Management

ChangeGear is an integrated platform for automating change and configuration management that allows IT organizations to simplify and automate IT change control. Designed with the ITIL best practices framework, ChangeGear’s dynamic workflow automation ensures that any change introduced into the IT infrastructure follows a regulated process; this prevents unauthorized change, eliminates the potential for system downtime, and ensures regulatory compliance.

Learn More About ChangeGear Enterprise

Why ChangeGear:

Easy to Use – intuitive Web 2.0 interface
Simple to Deploy – deploy in days, not months
Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
Seamless Integration – easily integrate with other systems or processes
Flexibility – quickly adapt processes to meet your business needs without coding
ITIL Alignment – utilize ITIL-based processes out of the box for fast ROI

Key Features:

Advanced workflow engine
Business policy automation
Automated approvals & notifications
Mobile access to workflow approvals & actions
Resource management for IT assets
Comprehensive historical audit-trail & reporting
Announcement calendar
Agentless auto-discovery of physical & virtual network
Collection and tracking of configuration details
Business service mapping & visualization
Scanning and monitoring for configuration changes
Module editors for easy customization

Reduce unplanned downtime due to unauthorized changes

Research shows that 80% of unplanned downtime is caused by unplanned change. ChangeGear helps organizations to prevent costly downtime by tracking and managing all network change. The cost of an outage affects every company differently. Sometimes, downtime can cause a loss of productivity for a single user or a group. Other times, the issue is more serious and affects a core application, business process, or department.

A conservative estimate from Gartner says the hourly cost of downtime for computer networks is $42,000, so a company that suffers from worse than average downtime of 175 hours a year can lose more than $7 million per year.
For companies that rely entirely on technology, such as online brokerages, trading platforms and e-commerce sites, hourly downtime risks can be $1 million or more.

Productivity losses and business losses are the two primary factors that are included when calculating downtime costs for an organization. Productivity losses affect individual or group productivity, while business losses affect transactions or cause customer losses. Calculating these two costs will give you your hourly downtime loss per hour.

Reduce risks by establishing configuration controls

When organizations fully utilize an integrated configuration management system such as ChangeGear, they gain visibility into complete configuration information - which, in turn, allows them to establish configuration standards and implement the proper IT controls. This degree of visibility into their IT resources allows them to make better decisions about change management processes which improves risk assessments and root cause analysis. Then, those capabilities can result in more reliable change management processes and ultimately better managing of IT business services.