Platform for Automating Change & Configuration Management
ChangeGear provides a number of key benefits that can result in cost savings and operational efficiency for IT organizations. With ChangeGear, you can automate tasks and notifications, leverage staff resources, and optimize your current IT infrastructure. By utilizing a software solution like ChangeGear which focuses on operational efficiency, your organization can work smarter - increasing productivity, reducing costs, and streamlining processes.
Reduce Operating Costs - ChangeGear allows you to streamline and automate your IT processes, thereby improving overall staff efficiency and reducing operational costs. In addition to automated approvals, notifications, and escalation, ChangeGear will log and track the history of all tickets and IT assets. This provides information that IT organizations can leverage for future improvement.
Improve Availability - ChangeGear give you extensive visibility into your physical routers, servers, and switches, but ChangeGear will also find and map your sprawling virtual network as well. ChangeGear will automatically discover datacenter assets, map the dependencies and relationships, and collect all software configuration information.
Gain Infrastructure Visibility - ChangeGear delivers complete automation of collecting data - ensuring accurate, up-to-date and comprehensive control and visibility of your IT infrastructure. Through graphical representations of assets and their dependencies, you have the information necessary for impact analysis and to identify potential issues prior to making changes. This helps prevent unplanned downtime and gives the ability to make intelligent decisions about your network prior to making changes.
Automate Business Policies - All policies can be automated and enforced with ChangeGear, such as ticket escalations, problem notifications, and task assignments. ChangeGear provides automation of simple alerts and alarms, approval processes, creation of trouble and repair tickets, and impact analysis. Automation of these standard policies can increase IT staff efficiency, enhance communication, and streamline processes.
Integrate with Other Critical Business Systems - ChangeGear is built on a federated data model; it provides unified access to IT information that resides in multiple applications across the enterprise. ChangeGear consolidates and centralizes information from various data sources using ChangeGear’s Universal Data Services. This feature allows you to change-enable your organization – meaning that you can plug a ChangeGear web part into any of your existing web-based applications or systems.
Streamline & Automate Your IT Processes
ChangeGear is an easy-to-use, cost-effective enterprise solution that allows IT organizations to simplify and automate IT change control and configuration management. ChangeGear provides true process automation of IT change and configuration management that allows you to standardize and enforce IT processes. Built-in auto-discovery, dependency mapping, and configuration auditing gives you the ability to easily manage your entire IT infrastructure.
Learn More About ChangeGear Enterprise
Why ChangeGear:
- Easy to Use – intuitive Web 2.0 interface
- Simple to Deploy – deploy in days, not months
- Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
- Seamless Integration – easily integrate with other systems or processes
- Flexibility – quickly adapt processes to meet your business needs without coding
- ITIL Alignment – utilize ITIL-based processes out of the box for fast ROI
Key Features:
- Advanced workflow engine
- Business policy automation
- Automated approvals & notifications
- Mobile access to workflow approvals & actions
- Resource management for IT assets
- Comprehensive historical audit-trail & reporting
- Announcement calendar
- Agentless auto-discovery of physical & virtual network
- Collection and tracking of configuration details
- Business service mapping & visualization
- Scanning and monitoring for configuration changes
- Module editors for easy customization
Boost Productivity
Controlling IT costs and improving productivity will always be a key requirement for IT organizations. Automating tasks and processes with ChangeGear is just one way to become a more efficient organization. This increase in productivity saves valuable time and money. Having a more productive staff also eliminates the need for new hires, which can be a costly expense and is not seen as a positive in these economic times.
Centralize and Integrate Information
It is difficult to be efficient when IT staff is dealing with the complexity of finding the information they need to resolve service and change requests. When using siloed systems, IT staff can spend up to two hours a day searching for the information they need - whether it is researching the configuration to see why a server is down or trying to find out where a change request originated. There are many reasons for this productivity drain. Here are just a few:
- Multiple, siloed applications are being used for IT service management and tracking.
- Information is stored on local hard drives and in individual e-mail accounts.
- Staff members do not have the system access necessary, having to involve additional staff.
What is this costing you? Assuming that the corporate expense for a middle manager is $50 per hour, two hours of lost productivity equates to a daily productivity drain of $100 per manager. An organization with 10 middle managers loses $1,000 of productivity per day simply trying to find information. This calculation can be used to estimate the ROI that a centralized and integrated system, such as ChangeGear, can bring to an organization.
Reduce Unnecessary Hardware
By storing centralized information about IT assets - from servers to license information and network devices - organizations can gain insight into their entire IT environment. That insight can be used to make decisions - leading to more efficient operations.
Improve IT Visibility
When organizations fully utilize an integrated configuration management system such as ChangeGear, they gain visibility into complete configuration information - which, in turn, allows them to make better decisions about change management processes. This degree of visibility into their IT resources can result in improved risk assessment and root cause analysis. Then, those capabilities can result in more reliable change management processes and ultimately better managing of IT business services.
