Configuration Management System
SunView Software considers configuration management a critical piece in developing a true IT services model. ChangeGear is a web-based, integrated platform for automating change and configuration management that is easy to use and can be deployed quickly into your environment. Based on the ITIL best practices, ChangeGear tightly integrates people, process, and technology. ChangeGear simplifies change control and gives you the tools you need to track, manage, and control your critical IT infrastructure.
Automate Critical Asset Discovery - Manual approaches to inventory and configuration tracking introduce the risk of error. ChangeGear delivers completely agentless auto-discovery of your network devices - ensuring accurate, up-to-date, and comprehensive control of inventory. Through graphical representations of assets, their dependencies, and attributes, you have the information necessary for impact analysis and to identify potential issues prior to making changes.
Manage Configuration Collectors - ChangeGear gives you the ability to easily integrate custom data collectors into the ChangeGear automated network discovery tool. This allows you to collect custom configuration details such as system, application, and security details from servers or other network resources.
Extend the Configuration Management Database (CMDB) - In addition to managing IT assets such as routers and servers, ChangeGear provides you the ability to easily add new CI types to track non-datacenter assets. This could include assets such as documents, people, equipment, or other resources that are important to your organization.
Manage Your Virtual Infrastructure - Not only does ChangeGear give you extensive visibility into your physical routers, servers, and switches, but ChangeGear will also map your sprawling virtual network as well. ChangeGear automatically discovers virtual machines, maps the dependencies and relationships, and collects all software configuration information.
Integrate with Other Critical Business Systems - ChangeGear is built on a federated data model; it provides unified access to IT information that resides in multiple applications across the enterprise. Using ChangeGear’s Universal Data Services, ChangeGear consolidates and centralizes information from various data sources such as system monitoring or asset management systems.
Discover, Track, and Manage Critical Assets
ChangeGear is an easy-to-use, cost-effective enterprise solution that allows IT organizations to simplify and automate IT change control and configuration management. ChangeGear provides true process automation of IT change and configuration management that allows you to standardize and enforce IT processes. Built-in auto-discovery, dependency mapping, and configuration auditing gives you the ability to easily manage your entire IT infrastructure.
Learn More About ChangeGear Enterprise
Why ChangeGear:
- Easy to Use – intuitive Web 2.0 interface
- Simple to Deploy – deploy in days, not months
- Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
- Seamless Integration – easily integrate with other systems or processes
- Flexibility – quickly adapt processes to meet your business needs without coding
- ITIL Alignment – utilize ITIL-based processes out of the box for fast ROI
Key Features:
- Advanced workflow engine
- Business policy automation
- Automated approvals & notifications
- Mobile access to workflow approvals & actions
- Resource management for IT assets
- Comprehensive historical audit-trail & reporting
- Announcement calendar
- Agentless auto-discovery of physical & virtual network
- Collection and tracking of configuration details
- Business service mapping & visualization
- Scanning and monitoring for configuration changes
- Module editors for easy customization
Improve Infrastructure Visibility
When organizations fully utilize an integrated configuration management system such as ChangeGear, they gain visibility into complete configuration information - which, in turn, allows them to make better decisions about change management processes. This degree of visibility into their IT resources can result in improved risk assessment and root cause analysis. Then, those capabilities can result in more reliable change management processes and ultimately better managing of IT business services.
