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“We’ve seen a big improvement in our communications throughout the IT organization
since implementing ChangeGear Change Management. It has also allowed us to be more
proactive in recognizing potential problems and/or conflicts - which in turn, leads
to higher IT service levels.”
Mark Sandner
Production Support Coordinator
BC Lottery Corporation
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“We initially chose ChangeGear Change Management to help us achieve Sarbanes-Oxley
compliance. Since our implementation, not only are we meeting our compliance requirements,
but we also have a formal change policy in place which allows us to be more pro-active
with our change efforts. We’ve found that ChangeGear is good at controlling the
chaos.”
Jeffrey Judkins
Lead Application Developer
Electric Insurance Company
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“We needed a tool with automated workflow to help us manage our change efforts.
And ChangeGear’s built-in workflow has made a big difference for us – especially
having our approval cycles automated. ChangeGear has allowed us to take our Change
Management process to another level.”
Cathi Kuntz
IT Asset & Change Manager
Graphic Packaging International
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“Our ChangeGear deployment was remarkably easy and highly successful, and the support
team at SunView provides outstanding support. ChangeGear has very effectively met
and resolved our change management issues and challenges.”
Ron Cascioli
Manager, Enterprise Systems
PSCU Financial Services
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“With ChangeGear we have much more flexibility than we had before. Now we can easily
track any kind of ticket, regardless of whether the change request is for a minor
patch or a major software installation. Our users now have better visibility into
the entire change process – from when the ticket is initiated until it is closed,
and at every stage in between.”
Tom Wade, MCP
Network Administrator
Challenger Motor Freight Inc.
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“Prior to ChangeGear, we had no formal change process in place. Upon becoming a
publicly-traded company, the ability to show auditors what, when and why an IT change
occurred became mandatory in order for us to achieve regulatory compliance. Once
we began to use ChangeGear, everyone quickly saw the value of the product. Today
our team would feel lost without it.”
Chris Altass
Technical Services Supervisor
Clearwater Seafoods
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“Worrying about change doesn’t keep me up at night anymore because ChangeGear has
given me the visibility into our change process to be proactive with our IT issues
instead of reactive. We have reduced the unscheduled changes to our production environment
by at least 25 to 30 percent. In fact, a recent independent audit of our environment
took less than a day to complete; prior to implementing ChangeGear, these yearly
audits took on average several days.”
Terry Barbounis
CTO
The First Church of Christ, Scientist
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“It’s clear that the ChangeGear product was well-planned and developed. From the
day we installed the product, it ran perfectly on our existing infrastructure with
no additional hardware or software investment required, and it worked well with
our other applications. It’s just a great product.”
Chris Kopchik
Systems Engineering Manager
Womble Carlyle Sandridge & Rice
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“Keeping our systems up and running is a huge issue for eTelecare. Our call
centers make money based on the number of calls we make and handle. If our system
is down, our agents can’t make or receive calls and the direct result is lost revenue.
We can directly attribute our success in reaching our uptime goal of 99.999 percent
to our ChangeGear solution.”
Mike Hale
Change Control Manager
eTelecare
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