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Case Study - Ozburn-Hessey Logistics |
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Industry: Logistics Services
Employees: 4,000
The Company
Ozburn-Hessey Logistics is a leading third party logistics company that provides comprehensive supply chain management solutions. Its mission is to provide flexible logistics services that support the changing demands within clients' supply chain. OH Logistics is a "family of companies" that includes Barthco, Lanter Distributing, Material Handling Resources, Personnel Services Inc., ProVenture Commercial Real Estate, and Turbo. Founded in 1951, the company manages more than 21 million square feet of warehouse space and has nearly 4,000 employees.
The Challenge
OH Logistics provides supply chain management services for a variety of industries, including industrial, food and grocery, health and beauty, electronics and high tech, and consumer products. The changes occurring in any one of these areas can be demanding, but to be in all of them poses a significant challenge. In looking for a change management system, OH Logistics knew that it wanted not only a system, but service. After narrowing its final search to three products, it chose SunView Software, because the young organization provides the flexibility that OH Logistics needs.
The SunView Software Solution
SunView installed software with a "best practices" IT framework that provided the organization with a design configuration that was adaptable to its particular, yet varied needs. Next, it focused on forming and maintaining a partnership with OH Logistics that would deliver a level of service that matched the high quality and functionality of its product. It included all aspects of the relationship, from sales, implementation services to tech support, impressing the client with its professionalism, competence and responsiveness to changes at every level.
The Results
OH Logistics gives SunView Software its highest possible rating and characterizes SunView's service, performance, and adaptability as excellent. It is highly satisfied with both the product and service, and with the enhanced level of efficiency it has experienced, noting that SunView, very simply, delivers what it promises.
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