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Help desk services are an important component of IT operations. Having an effective
tool to track and manage service requests is critical in today’s competitive business
landscape. ChangeGear Service Desk is a fully integrated incident and problem management
solution that enables IT organizations to effectively and efficiently respond to
service requests. |
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Designed on the Microsoft .NET platform, ChangeGear Service Desk is an easy to use
and deploy, Web-based application. With built-in, flexible workflow and business
process automation, the application automates the ITIL best practices process and
streamlines many of the repetitive tasks required to effectively manage demanding
environments.
The benefits of using ChangeGear Service Desk enable IT organizations to:
- Empower user participation and self-service
- Accelerate incident and problem resolution
- Attain 360 degree visibility into service support processes
- Gain ITIL compliance out-of-the-box
ChangeGear Service Desk includes:
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Self-Service Portal: Provides employees a single point of access for reporting and
tracking service requests
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Knowledge Base: Enables employees to access solutions for workarounds, known errors
and FAQ
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Incident Management:
Provides an easy way for logging and tracking incoming requests
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Problem Management:
Proactively identifies root-cause and prevents future service
disruptions
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Self-Service Portal |
Try ChangeGear Service Desk today to see how it can help you increase your customer
satisfaction and minimize your business disruptions. To schedule a personalized
demo, call 1-800-390-4169.
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