The ChangeGear Service Desk Platform is a web-based IT service management solution that enables IT organizations to efficiently resolve requests and track, manage, and control IT services. ChangeGear seamlessly integrates the key ITL processes that every service desk needs.
As your IT maturity grows you can easily expand your ChangeGear Service Desk into a full ITSM suite. Add ITIL-ready processes to your service desk as needed without re-installation.
Streamline request management across any business process by leveraging ChangeGear's workflow, automation, notifications, and SLA management and more to deliver process-based applications.
Every ChangeGear Service Desk Platform solution is based on the ITIL best practices framework with over 100 advanced features, all designed to drive ease of use and process efficiency.
ChangeGear provides ITIL-based processes right out-of-the-box to get you started immediately. ChangeGear is highly configurable to meet your specific process needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.
Real-time metrics and KPIs for all aspects of service management activities are available for you on a personalized dashboard. Easily create and share dashboards to IT staff, managers, and executives.
Easily create new business rules and set up IT processes and notifications with ChangeGear's codeless automation system.
Utilizing the latest in advanced search technology and web-responsive design, the Intelligent Search tool allows you to search through data across all modules or a single module including ticket attachments.
Modern, intuitive user experience with unique views into the service desk designed to maximize productivity. Customize your team's work views based on individual roles and security access.
With the web services API, ChangeGear can be easily integrated with other key IT infrastructure systems and applications across the enterprise.
Flexible licensing and delivery options are critical in reducing your Service Desk costs. SunView provides you with ultimate flexibility to get the most out of your Service Desk investment.
Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.
Provide incident and service request management across the enterprise without worrying about the cost.
Choose the delivery model that best fits your organization.
Both on-premises and cloud options of ChangeGear are available to meet your needs.
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