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ChangeGear Service Desk

Service Desk solution that's easy to implement, manage and change.


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A Service Desk for Everyone

Better support the business with a service desk that makes everyone happy.

Managers

Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.

Staff

Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.

End Users

Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.

Proven ITIL-Based Service Desk.

Beyond IT Processes

Power Your Business With Process-Based Applications

  • Project Management
  • Purchasing
  • Onboarding
  • Custom

Streamline request management across any business process by leveraging ChangeGear's workflows, automation, notifications, and SLA management & more to deliver process-based applications.


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71% of IT Organizations believe perception of IT is dependent on Service Desk.
Gartner
  • Self-Service Portal
  • Email
  • Mobile Device
  • Phone
Essential ITIL Processes
Service Request, Incident, Problem, Change, Release, Knowledge, CMDB*
Dashboards, Self-Service, SLA Manager, and more.
Beyond IT Processes
Configurable process modules to support the business
Projects, HR, Purchasing, etc.
  • Workflows
  • Automations
  • Collaboration
  • Analytics
  • Directory Services
  • Systems Monitoring
  • Email System
  • 3rd Party Tools
*Optional processes

Deliver Amazing Support

Discover how the ChangeGear Service Desk gives you the most bang for your buck without comprising on the quality of your service delivery.

Setting up your Service Desk doesn't have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.

  • Setting up your Service Desk doesn't have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.
  • Get started quickly thanks to a fast implementation & a full suite of ITIL-based processes that come out-of-the-box
  • Leverage flexible licensing & delivery models for the best-fitting service desk solution that meets all of your business requirements

Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.

  • Create & configure dynamic forms, fields, workflows & automations without code
  • Easily navigate & customize the interface with a modern, responsive user experience
  • Seamlessly integrate with 3rd-party applications with the RESTful API

Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities. ChangeGear Service Desk provides you with a personalized dashboard, and it allows you to create and share dashboards to IT staff, managers, and executives.

  • Get immediate insights over metrics & KPIs with persona-based dashboards and visual widgets, charts and graphs
  • Quickly access tickets & tasks with the responsive grid controls on the workspace
  • Plan, track and prioritize daily activities & check metrics in your personalized workspace

Making your end users happy is priority #1. ChangeGear Service Desk empowers end users to find solutions faster, so your support staff can work more efficiently. It's a win-win situation

  • Increase end user satisfaction with a robust self-service portal with an easy-to-use reponsive interface
  • Make finding solutions easy with advanced search of the knowledge base & ticket history
  • Users can quickly create requests without forms

SaaS or On-Premises

Licensing & Delivery Options

Flexible licensing and delivery options are critical in reducing your Service Desk costs. SunView provides you with ultimate flexibility to get the most out of your Service Desk investment.

Named & Concurrent User Licensing:

Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.

Free and Unlimited Requester Licenses:

Provide incident and service request management across the enterprise without worrying about the cost.

On-Premises or Cloud Delivery

Choose the delivery model that best fits your organization.
Both on-premises and cloud options of ChangeGear are available to meet your needs.

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