Service Desk software should be an enabler, not a barrier, to delivering great service. IT needs a cost-effective platform that is easy to implement, manage, and configure to meet the needs of the business. ChangeGear Service Desk is the powerfully simple solution for managing, tracking and controlling IT services. Easily facilitate ticket routing, resolve requests, automate changes and more from a highly scalable, single platform.
Give team leaders and managers better oversight into team activities, reporting and changes made at any point in the lifecycle.
Save your employees time and headaches with a UI that's simple to navigate through and workflows that are easy to use and configure.
Increase end user satisfaction by providing outstanding self-service and a knowledge base that customers will actually want to use.
Streamline request management across any business process by leveraging ChangeGear's workflows, automation, notifications, and SLA management & more to deliver process-based applications.
Discover how the ChangeGear Service Desk gives you the most bang for your buck without comprising on the quality of your service delivery.
Setting up your Service Desk doesn't have to be time-consuming. ChangeGear provides all the essential ITIL-based processes right out-of-the-box to get you started immediately.
Making simple changes to your Service Desk should always be at your fingertips. ChangeGear is highly configurable to meet your specific needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.
Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities. ChangeGear Service Desk provides you with a personalized dashboard, and it allows you to create and share dashboards to IT staff, managers, and executives.
Making your end users happy is priority #1. ChangeGear Service Desk empowers end users to find solutions faster, so your support staff can work more efficiently. It's a win-win situation
Flexible licensing and delivery options are critical in reducing your Service Desk costs. SunView provides you with ultimate flexibility to get the most out of your Service Desk investment.
Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.
Provide incident and service request management across the enterprise without worrying about the cost.
Choose the delivery model that best fits your organization.
Both on-premises and cloud options of ChangeGear are available to meet your needs.