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ChangeGear Service Desk

Best-Value Service Desk for Any Size Organization


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ITSM

Easily Extend Service Desk Into Full ITSM Suite

As your IT maturity grows you can easily expand your ChangeGear Service Desk into a full ITSM suite. Add ITIL-ready processes to your service desk as needed without re-installation.

  • Service Catalog
  • Service Request
  • CMDB & Asset Discovery

Beyond IT Processes

Power Your Business With Process-Based Applications

  • Project Management
  • Purchasing
  • HR Request
  • Custom

Streamline request management across any business process by leveraging ChangeGear's workflow, automation, notifications, and SLA management and more to deliver process-based applications.

71% of IT Organizations believe perception of IT is dependent on Service Desk.
Gartner
  • Self-Service Portal
  • Email
  • Mobile Device
  • Phone
Service Desk
ITSM Add Ons
Beyond IT Processes
Service Desk
Incident
Knowledge
Problem
Change
Release
+ ITSM
Service Catalog
Service Request
CMDB
Line of Business
Procurement
HR Request
Project Management
Facilities
Compliance
  • Workflows
  • Automations
  • Collaboration
  • Analytics
  • Directory Services
  • Systems Monitoring
  • Email System
  • 3rd Party Tools

Powerful Features

Every ChangeGear Service Desk Platform solution is based on the ITIL best practices framework with over 100 advanced features, all designed to drive ease of use and process efficiency.

ChangeGear provides ITIL-based processes right out-of-the-box to get you started immediately. ChangeGear is highly configurable to meet your specific process needs by modifying or creating forms, fields, automations, and workflows with zero coding experience.

  • Views
  • Templates
  • Visual Workflow Editor
  • Graphical Forms Designer
  • Advanced Automations

Real-time metrics and KPIs for all aspects of service management activities are available for you on a personalized dashboard. Easily create and share dashboards to IT staff, managers, and executives.

  • IT Staff, Management and Executive Personas
  • 60+ ITSM Metric and KPI Widgets
  • Highly Configurables

Easily create new business rules and set up IT processes and notifications with ChangeGear's codeless automation system.

  • Automated Ticket Routing
  • SLA Management and Escalations
  • Business Process Automations
  • Automated Notifications
  • VIP Ticket Handling

Utilizing the latest in advanced search technology and web-responsive design, the Intelligent Search tool allows you to search through data across all modules or a single module including ticket attachments.

  • Fast, Simple and Thorough
  • Search All Modules or Individual Modules
  • In-Depth Search Tool that Reads Attachments

Modern, intuitive user experience with unique views into the service desk designed to maximize productivity. Customize your team's work views based on individual roles and security access.

  • Personalized Workspace for IT Staff
  • Persona-Based Dashboards for Management
  • Integrated User Center for Tier 1 Support
  • Process Hubs for Fulfillment Groups

With the web services API, ChangeGear can be easily integrated with other key IT infrastructure systems and applications across the enterprise.

  • Monitoring tools
  • CRM Software
  • Chat
  • HR Management
  • And more...

SaaS or On-Premises

Licensing & Delivery Options

Flexible licensing and delivery options are critical in reducing your Service Desk costs. SunView provides you with ultimate flexibility to get the most out of your Service Desk investment.

Named & Concurrent User Licensing:

Optimize your license usage to save your organization money. Leverage both named and concurrent user licensing.

Free and Unlimited Requester Licenses:

Provide incident and service request management across the enterprise without worrying about the cost.

On-Premises or Cloud Delivery

Choose the delivery model that best fits your organization.
Both on-premises and cloud options of ChangeGear are available to meet your needs.

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Get in Touch

Interested in getting more information about SunView Software or the ChangeGear Service Desk Platform? Just fill out the form and let us know what you need.

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