ChangeGear Problem Management - SunView Software, Inc.

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Product Overview

ChangeGear Service Desk

ChangeGear Incident Mgmt

ChangeGear Problem Mgmt

ChangeGear Change Mgmt

ChangeGear CMDB

ChangeGear Release Mgmt

ChangeGear Communicator

Resource Discovery Expert

Don’t just resolve IT problems – prevent them

ChangeGear™ Problem Management

Overview
Determining what problem to tackle first and who is responsible for identifying the root-cause is critical for effective problem management. Properly tracking, prioritizing and routing problems streamlines the process and increases problem-handling efficiency. As a result, IT organizations can effectively address the underlying causes of incidents.

ChangeGear Problem Management is an easy to use, Web-based solution. As part of an integrated Service Desk solution, it leverages flexible workflow and data sharing and provides a high level of visibility throughout the problem lifecycle.

ChangeGear Problem Management helps IT organizations:

Eliminate redundant and recurring incidents
Deliver permanent solutions rather than temporary fixes
Identify problem patterns with trend analysis

KEY FEATURES

Intuitive and easy-to-use Web-based application
Auto-escalation and notification
Intelligent problem routing
One-click problem to change association
Out-of-the-box ITIL workflow
Automatic event-based execution
Seamless Active Directory integration
Customizable user interface
Anytime access via mobile devices
Customizable reports
Fully integrated with other ChangeGear modules

Problem Management

For more information about ChangeGear Problem Management, contact SunView Software at 1-800-390-4169 or email sales@sunviewsoftware.com.