ChangeGear Plus - SunView Software, Inc.

ChangeGear^® - Change Management

Automate Change Control and Compliance

ChangeGear gives your business what it needs right now – a best-of-breed enterprise change management solution with simple, straightforward operation. ChangeGear provides IT process automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail.

Comprehensive yet cost-effective, ChangeGear can help your organization automate change control and simplify the adoption of IT controls such as ITIL, MOF, and COBIT. ChangeGear incorporates the best practices defined in the IT Infrastructure Library (ITIL) out of the box and harnesses the power of Microsoft’s .NET architecture. The intuitive web interface makes ChangeGear easy to use and deploy in your environment. Whether it is upgrading a server or changing a password, ChangeGear will help you combine people, process, and technology to simplify change management.

ChangeGear Express Edition	An effective way to get you up and running on a Change Management solution quickly. This option is recommended for small IT organizations who need a basic Change Management out-of-the-box solution with little investment involved.
ChangeGear Plus Edition	A best-of-breed Change Management solution for organizations who need the functionality of an enterprise-level solution for managing IT change. ChangeGear Plus can be seamlessly integrated with your existing helpdesk, system monitoring, or other critical IT systems. Very easy to deploy—additional features include enhanced workflows, advanced security, and much more. Learn More…

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Benefits

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Evaluation

Change Management Features

Change Management	Built-in change management process allows you to easily track, manage, and control all IT changes made to your IT environment using the ITIL best practices framework.
Web 2.0 .NET Architecture	The intuitive Microsoft .NET web-interface makes it easy to use and simple to deploy. Even non-technical staff can use ChangeGear with little to no training involved.
Business Policy Automation	Business rules engine will monitor ChangeGear according to specific rules and conditionally respond with the actions you specify.With the BPA, you can easily create new business rules and set up IT process automation and notifications.
Customizable Workflows	The standard workflow is based on ITIL best practices, but the built-in workflow editor allows you to customize the workflow to meet the needs of your organization.
Notification & Alerts	Automated alerts about impending changes and email templates can be tailored for individual change notifications – ensuring the necessary personnel are notified at each stage in the change lifecycle.
Multi-level Approvals	Requests for approval are automatically sent to the approvers based on pre-defined conditions and progress within the workflow.
Task Management	Tasks associated with change can be facilitated within the Change ticket. This allows you to assign tasks, track time, measure change success rate, and calculate the dollar cost of change.
Resource Management	Impact analysis tools help organizations identify potential disruptions by highlighting the number of users and groups dependent on resources and services. ChangeGear enables comprehensive tracking and management of all IT resources.
Personalized Dashboard	Performance dashboard displays real-time graphs, metrics, and KPIs – providing up-to-date information about the change activities within your environment.
Historical Audit-Tracking	Change activity is tracked and documented for troubleshooting and meeting compliance audit requirements. The historical audit-trail will tell you what actions were taken, when the action was completed, who completed the action, and record any comments provided.
Real-time reporting	Reporting is simple with ChangeGear. You can report on all aspects of IT change activities using our pre-defined reports or the built-in ad-hoc reporting tool. ChangeGear also integrates with Crystal Reports.
Announcement Calendar	Web-based calendar that enables you to create, schedule, automate, and track messages. This tool allows you to proactively inform your users about important IT matters and improve overall communication from the IT department.
Mobile Access	Perform various actions such as submit service requests, approve change tickets, receive notifications, and escalate tickets on a mobile device. Use this tool to quickly enter requests while performing on-site troubleshooting or to respond to approval notifications.
Web Services SDK	Seamless integration allows you to change-enable your organization. ChangeGear can easily integrate with an existing system monitoring, network management, or help desk application.

Understand the Benefits of ChangeGear

Increase IT service uptime	Research shows that 80% of unplanned downtime is caused by unplanned change. This makes the need for effective change management critical to maintaining system uptime and ensuring regulatory compliance. ChangeGear helps organizations prevent costly downtime by tracking and managing all change requests throughout their entire lifecycle, ensuring that any change introduced into the IT infrastructure follows a pre-determined set of procedures.
Achieve regulatory compliance	Complying with Sarbanes-Oxley, HIPAA, FISMA, and other regulatory measures can present serious challenges for today’s business. ChangeGear helps you with compliance by establishing and enforcing repeatable processes, and providing you an audit trail of historical data for easy reporting. With streamlined processes, you can apply consistent policies governing everything from access rights to change authorizations – making it simple to achieve compliance.
Reduce operating costs	Every day IT organizations are faced with the pressure to reduce costs while still maintaining high quality of service and improving productivity. ChangeGear helps you increase operational efficiency by allowing you to automate your IT processes, leverage staff resources, increase incident response time and optimize your current IT infrastructure. With a software that focuses on operational efficiency, your organization can work smarter, increase productivity, and reduce costs.
Simplify and automate IT processes	It is essential to ensure IT processes are in place and that they are enforced. Through IT process automation, ChangeGear can help you simplify historical documentation, set up a dynamic notification structure, complete task and project management, and implement your entire approval process. With ChangeGear, you can easily automate and implement any part of an IT process.

“Our successful implementation of a formal Change Management Program here at St. Luke’s is based in the simplicity of ChangeGear’s user interface and overall administration process. I had many non-believers when first we embarked on this course. Since ChangeGear’s implementation, I have far more believers now in the importance of having this process in place. The communications to our end users on change impact and the overall management of change has been considerable.”

Jeff Stone
IT Director
St. Luke's Hospital And Health Network

“We chose Change Gear Change Management at first to help us get better organized with the growth and changes of our server farm. We‘re a web hosting company and we implement a lot of server changes and hardware add-ons. Change Gear Change Management has helped us to control changes and has allowed us to go back and see what has changed from shift to shift. This has also helped out with our SAS70 audit.”

Donnie Cunningham
Senior Network Engineer
MaximumASP, LLC

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