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ChangeGear™ IT Service Management Suite
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In today’s competitive marketplace, organizations rely more than ever on their IT
infrastructure and systems to support their business goals and processes. To meet
this ever-increasing demand, SunView Software’s ChangeGear™ suite of products provides
an end-to-end solution for automating and streamlining IT Services. With the ITIL
best practices framework as its foundation, the ChangeGear™ product suite features
the performance, scalability and reliability of Microsoft’s .Net platform.
ChangeGear™ Service Desk
enables IT support staff to quickly and easily respond to customer requests. A web-based
self-service portal allows end users, customers and partners to submit service requests,
track their status and search the integrated Knowledge Base for known problems,
temporary workarounds and frequently asked questions.
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ChangeGear™ Incident Management
streamlines the process of tracking and handling service requests – providing an
effective means to quickly respond to service disruptions and restore normal operations.
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ChangeGear™ Problem Management
helps IT organizations address the underlying cause of one or multiple incidents
and rapidly identify the root-cause of the related problem. Through tight integration
with ChangeGear CMDB and Incident Management, ChangeGear Problem Management provides
fast and easy access to detailed data about the incident history, affected users,
and impacted business services.
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ChangeGear™ Change Management
automates the change management process to allow IT organizations to rapidly introduce
change into their environment, while avoiding service disruptions and unplanned
downtime. With its extensible workflow, ChangeGear Change Management routes each
Request for Change through a process that manages the entire change lifecycle, thereby
eliminating unplanned change and enforcing compliance. ChangeGear tightly integrates
technology with process to automate, track, manage and control change in complex,
high-demand infrastructures.
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ChangeGear™ CMDB
provides visibility into IT infrastructures by providing a single repository of
accurate information about every IT component, its relationships and dependencies.
With advanced auto-discovery, configuration management, and visual mapping features,
ChangeGear CMDB automates the complex task of discovering, managing, and updating
IT resources within a single repository.
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ChangeGear™ Release Management
replaces ad-hoc software and hardware deployments with a well-planned, structured,
repeatable and systematic release process, to keep production environments stable,
efficient and auditable, and avoid costlydowntime. By implementing ChangeGear Release
Management, organizations can alleviate major work interruptions and ensure a high
quality production environment.
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ChangeGear™ Resource Discovery Expert™ (RDE)
delivers unparalleled visibility into the IT infrastructure by automatically discovering
applications, servers and network devices. Using agentless and dynamic probing methods,
RDE performs the initial population and on-going maintenance of the CMDB and provides
asset discovery, relationship and dependency mapping.
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ChangeGear™ Communicator
enables IT organizations to plan, publish and track critical communications in real-time.
With built-in customizable email templates, review/approval process and workflow
automation, ChangeGear Communicator helps IT organizations deliver information about
IT changes to users and IT staff – keeping them informed of scheduled maintenance
and preventing potential miscommunication.
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