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Respond and restore service faster
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Overview
SunView Software’s ChangeGear Incident Management is a comprehensive Web-based solution
that automates and streamlines the process of reporting and tracking service requests.
An intuitive user interface and built-in ITIL processes enable support staff to
accelerate response times, resolve incidents more quickly, and restore normal operations
- while minimizing the negative impact on business operations.
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ChangeGear Incident Management, like all of the ChangeGear modules, is based on
the ITIL best practices framework. A powerful and flexible workflow allows IT organizations
to tailor the support process to fit their specific business needs. With pre-defined
configurations and a straightforward installation, ChangeGear Incident Management
is quick to implement – giving enterprises an immediate return on investment.
ChangeGear Incident Management helps IT organizations:
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Quickly respond to service requests
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Minimize service disruptions
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Improve support staff efficiency
KEY FEATURES
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Intuitive and easy-to-use Web-based application
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Auto-escalation and notification
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Role-based security
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Intelligent incident routing
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One-click incident to problem association
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Out-of-the-box ITIL workflow
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Automatic event-based execution
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Seamless Active Directory integration
- Customizable user interface
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Anytime access via mobile devices
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Customizable reports
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Fully integrated with other ChangeGear modules
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Incident Management |
To find out how ChangeGear Incident Management can help you resolve incidents and restore service faster and easier, call SunView Software at 1-800-390-4169 or email
sales@sunviewsoftware.com. |
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