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Change Management
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Built-in change management process allows you to easily track, manage, and control all IT changes made to your IT environment using the ITIL best practices framework.
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Web 2.0 .NET Architecture
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The intuitive Microsoft .NET web-interface makes it easy to use and simple to deploy. Even non-technical staff can use ChangeGear with little to no training involved.
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Business Policy Automation
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Business rules engine will monitor ChangeGear according to specific rules and conditionally respond with the actions you specify. With the BPA, you can easily create new business rules and set up IT process automation and notifications.
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Customizable Workflows
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The standard workflow is based on ITIL best practices, but the built-in workflow editor allows you to customize the workflow to meet the needs of your organization.
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Notification & Alerts
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Automated alerts about impending changes and email templates can be tailored for individual change notifications – ensuring the necessary personnel are notified at each stage in the change lifecycle.
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Multi-level Approvals
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Requests for approval are automatically sent to the approvers based on pre-defined conditions and progress within the workflow.
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Task Management
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Tasks associated with change can be facilitated within the Change ticket. This allows you to assign tasks, track time, measure change success rate, and calculate the dollar cost of change.
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Resource Management
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Impact analysis tools help organizations identify potential disruptions by highlighting the number of users and groups dependent on resources and services. ChangeGear enables comprehensive tracking and management of all IT resources.
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Personalized Dashboard
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Performance dashboard displays real-time graphs, metrics, and KPIs – providing up-to-date information about the change activities within your environment.
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Historical Audit-Tracking
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Change activity is tracked and documented for troubleshooting and meeting compliance audit requirements. The historical audit-trail will tell you what actions were taken, when the action was completed, who completed the action, and record any comments provided.
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Real-time reporting
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Reporting is simple with ChangeGear. You can report on all aspects of IT change activities using our pre-defined reports or the built-in ad-hoc reporting tool. ChangeGear also integrates with Crystal Reports.
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Announcement Calendar
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Web-based calendar that enables you to create, schedule, automate, and track messages. This tool allows you to proactively inform your users about important IT matters and improve overall communication from the IT department.
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Mobile Access
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Perform various actions such as submit service requests, approve change tickets, receive notifications, and escalate tickets on a mobile device. Use this tool to quickly enter requests while performing on-site troubleshooting or to respond to approval notifications.
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Web Services SDK
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Seamless integration allows you to change-enable your organization. ChangeGear can easily integrate with an existing system monitoring, network management, or help desk application.
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Module Editor
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Dynamic Request Automation
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Intelligent handling of requests that leverage the power of customized forms, advanced workflows, notifications, and approvals.
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Forms Authoring
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Form authoring tools give you complete control of the layout, labels, what fields are displayed on the ticket, actions, and workflows.
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