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1 800 390 4169

Smarter IT Solutions for Your Modern Digital Workplace

ChangeGear products deliver intelligent, people-centric IT service management with critical enterprise-grade features you need to ensure that your solution is able to meet your current and future business requirements.



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ChangeGear Service Desk

The "No Sweat" Service Desk

You won't break a sweat delivering the essential IT services for service request, incident, problem, and change management. With ChangeGear Service Desk the speed and agility you need to meet the ticketing demands of your business will be right at your fingertips. Our service desk is an integrated solution that enables IT organizations to quickly resolve, track, manage, and control IT service requests from a centralized easy-to-use platform. Service Desk offers flexible licensing, add-ons, and customizable processes so you can ensure you get the right solution for your growing organization.

  • Everything You Need From a Simple Help Desk to an Integrated Service Desk
  • Fast to Implement & Easy to Manage
  • Scales to Support Any Size Organization
  • Configurable Dashboards & Reporting for Complete Visibility
  • Intuitive Modern User Interface That's Easy to Learn
  • Satisfy Your Users with Engaging Self-Service


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ChangeGear Service Manager

The Future of Enterprise Service Management

Say goodbye to cumbersome, costly legacy ITSM platforms. ChangeGear Service Manager delivers an all-inclusive service management platform with advanced enterprise capabilities to meet the needs of the modern digital workplace. ChangeGear's Service Smart Technology leverages machine learning and big data analytics to power intelligent features like Chatbots, recommendation engines, and other ITSM automations to enhance staff productivity and boost self-service resolution stats.

  • Complete Enterprise Service Management Platform
  • Incident, Problem, Change, Service Request, Service Catalog, CMDB, & More.
  • Service Smart Technology Powered by Machine Learning and Big Data
  • Personalized Dashboards & Workspaces To Keep You Informed
  • Advanced Change Management Capabilities
  • Configure Your Own Processes


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Pricing & Features

Whether you need the ability to manage infrastructure change, an easy-to-use ticketing system or a complete ITSM solution, the ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs.

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ChangeGearChange Manager
Change Management Solution for IT Controls, Compliance, & DevOps
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ChangeGearService Desk
Robust Service Desk for supporting employees, customers, and partners.
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ChangeGearService Manager
Intelligent Service Management Platform
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Pricing
From $41 Per staff user / mo
billed annually
From $46 Per staff user / mo
billed annually
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License Type
Perpetual or Subscription
Perpetual or Subscription
Perpetual or Subscription
User Licensing
Named or Concurrent
Named or Concurrent
Named or Concurrent
Asset Licensing
Discovered or Managed Assets
with CMDB Option
Discovered or Managed Assets
with CMDB Option
Discovered or Managed Assets
with CMDB
Incident Management
Problem Management
Change Management
Release Management
Knowledge Base Management
Service Catalog
Service Request Management
Configuration Management (CMDB)
Option
Option
Persona-Based Dashboard
Personalized Workspace
Dynamic Forms and Fields
User Center
Intelligent Search
SQL Search
ElasticSearch
ElasticSearch
Standard Reporting
Self-Service Portal
Email Conversation Management
Announcement Calendar
User Sentiment Capture
Survey Management
Asset Management
CMDB Option
CMDB Option
Business Policy Automation
SLA Management
Template Management
Approval Routing
Email Approvals
Notifications & Alerts
Task Management
Email Ticket Creation
VIP Ticketing
Global View Management
Workflow Automation
Automated Network Discovery
CMDB Option
CMDB Option
Configuration Auditing
CMDB Option
CMDB Option
Business Service Mapping
CMDB Option
CMDB Option
Advanced Change Features
Multi-modal Change Processes
(ITIL, DevOps, Business, and more)
Option
CAB Meeting Management
Option
Forward Schedule of Change
Option
Change Log Tracking
Option
Pre-Authorizations
Option
Change KPIs and Reports
Option
Advanced Enterprise Features
Multiple Organizations
Option
SLA / Workday Management
Option
Ticket Routing (Load Balance, Round Robin)
Option
SmartHub Interface
Option
Intelligent Features
SunView Maching Learning Engine
Field Completion Guidance
Resolution Suggestions
Smart Request Responses
Intelligent Assignments
Microsoft .NET 4.6 Architecture
Directory Services Authentication
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
Web Services SDK
REST API
Global Label Editing
Forms Designer
Visual Workflow Editor
User Defined Fields and Forms
Configuration Collector Framework
CMDB Option
CMDB Option
Multi-lingual Client
Option
Option
Custom Process Modules
Option*
Option*


*Process Module Templates available (HR, Procurement, Project Management)
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