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One Platform. Scalable Solutions.

All ChangeGear solutions are built on a fully-integrated platform with enterprise-grade features ensuring that your solution will be able to meet your current and future business requirements. SaaS and on-premises options available.

ChangeGear Change Manager

Automate Change Processing for IT, DevOps, and Business

Whether you just need to improve IT controls, meet the requirements for regulatory compliance, or want to improve DevOps in your organization, ChangeGear is an easy to implement and use solution based on ITIL best practices. ChangeGear includes multi-modal workflows, powerful business automations, persona-based dashboards, and DevOps toolchain integration. In addition to normal Change Requests, the ChangeGear RESTful API enables you to capture critical change information from the development and release lifecycle, providing complete visibility into IT change for metrics reporting, change scheduling, and problem resolution.

  • Change & Release Management
  • Configuration Management (CMDB)
  • Asset Discovery
  • DevOps Toolchain Integration


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ChangeGear Service Desk

Service Desk + ITSM

The ChangeGear Service Desk solution is an integrated IT service management solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of several key IT service management processes to drive efficiency and enhance collaboration.

  • Incident Management
  • Problem Management
  • Change & Release Management
  • Knowledge Management
  • Configuration Management (CMDB)
  • Service Catalog
  • Service Request Management
  • Process Modules


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Pricing & Features

Whether you need an easy-to-use ticketing system, an ability to manage infrastructure change or a complete ITSM solution, the ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs.

Download Pricing
ChangeGearHelp Desk
Easy-to-Use Ticketing Solution
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ChangeGearChange Manager
Change Management Solution for IT Controls, Compliance, & DevOps
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ChangeGearService Desk + ITSM
Robust Service Desk Platform with ITSM Extensibility
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ChangeGear CloudService Desk + ITSM
Complete ITSM Solution in the Cloud
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Pricing
Starting At$4,995
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Starting At$9,995
$75 Per staff user / mo
billed annually
License Type
On-Premises Perpetual
On-Premises Subscription
On-Premises Perpetual
Hosted Subscription
User Licensing
Named or Concurrent
(Includes 5 Named Users)
Named
(Includes 5 Named Users)
Named or Concurrent
(Includes 5 Named Users)
Named or Concurrent
Asset Licensing
Discovered or Managed Assets
with CMDB Option
Discovered or Managed Assets
with CMDB Option
Discovered or Managed Assets
with CMDB
Incident Management
Problem Management
Change Manager
Release Management
Knowledge Base Management
Service Catalog
Option
Configuration Management (CMDB)
Option
Option
Service Request Management
Option
Option
Persona-Based Dashboard
Personalized Workspace
User Center
Intelligent Search
Standard Reporting
Self-Service Portal
Email Conversation Management
Announcement Calendar
Group Security
User Sentiment Capture
Survey Management
Asset Management
CMDB Option
CMDB Option
Business Policy Automation
SLA Management
Template Management
Approval Routing
Email Approvals
Notifications & Alerts
Task Management
Email Ticket Creation
VIP Ticketing
Global View Management
Workflow Automation
Automated Network Discovery
CMDB Option
CMDB Option
Configuration Auditing
CMDB Option
CMDB Option
Business Service Mapping
CMDB Option
CMDB Option
Microsoft .NET 4.5 Architecture
Directory Services Integration
Microsoft AD, LDAP
Microsoft AD, LDAP
Microsoft AD, LDAP
Microsoft AD, LDAP, ADFS
Web Services SDK
Global Label Editing
Forms Designer
Visual Workflow Editor
User Defined Fields
Entity Editor
Configuration Collector Framework
Multi-lingual Client
Option
Option
Custom Process Modules
Option
Option
Process Module Templates
HR, Procurement, Project Management
HR, Procurement, Project Management
Mobile Clients
iOS, Android
iOS, Android
Call 1 800 390 4169
Schedule Demo
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