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Lacy Rader
SunView Software
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SunView Software Debuts ChangeGear™ 2.0, Bringing Greater Convenience And Organization To IT Change Management
Popular Application Puts IT Staff in Total Control of IT Projects Throughout the Enterprise; New Features Include More Powerful Web Client, Better Workflow Automation

TAMPA, FL — August 14, 2006 — SunView Software, a provider of next-generation software solutions that enable companies to better track, manage and control IT change, today announced the release of ChangeGear™ 2.0, the latest version of the company's flagship IT change management software.  Featuring a number of enhancements including a more sophisticated and convenient Web  application, improved ad hoc reporting capability and new workflow automation, ChangeGear 2.0 sets a new standard for convenient, centralized IT  service management.

Invaluable for managers and staff alike, ChangeGear is renowned for its combination of powerful features and exceptional ease of use.  Even non-technical users can quickly understand and use ChangeGear's intuitive user interface, while the application's full set of practical, interconnected tools make initiating, changing, reviewing, managing and reporting projects of any size or complexity simple and automatic.  Even more, ChangeGear is built from the ground up on Microsoft .NET technology and uses ITIL best practices as guiding principles. 

New to ChangeGear 2.0 is a menu of improvements that together offer greater control, enhanced automation, and a better awareness of the impact of IT service changes on business.  Specifically, version 2.0 includes:

• Enhanced Web Application —A number of significant, in-depth features have been added to the Web application for easy access and better control of change process from any location;
• Enhanced Workflow Automation—Allows users to more conveniently define and automate their business processes;
• Improved Reporting—In addition to multiple new reports which help users with compliance reporting, ChangeGear also now allows viewing of pre-defined Crystal Reports;
• Business Policy Automation—Users can create alerts and other IT policies that both notify management and take action based on pre-defined business rules;
• Release Management—Extends the ability for IT staff to deploy authorized changes into production environments
• Improved Notification—Provides flexible new ways for users to create and import email templates, and notify users using role/groups;
• Automatic User and Role Assignment—Based on Change Type, users can now automatically assign business and technical owners to perform change requests;
• Enhanced Usability—Graphical workflow display helps users easily discern a project's status in the change lifecycle, as well as easily and quickly review and manage change requests.

"From enterprises with just a few hundred employees to the largest multi-nationals, unauthorized or unplanned IT change is the biggest source of IT downtime," said Seng Sun, chief executive officer of SunView Software.  "ChangeGear has become the preferred solution for companies wishing to achieve regulatory compliance and reduce manual processes due to its smart, easy-to-use features.  With version 2.0 we've taken the power of ChangeGear even further to better help IT manage projects, improve staff efficiency, and deal with the challenge of unplanned change."

In addition to its advanced workflow, impact analysis, automatic notification and other capabilities, ChangeGear greatly reduces the cost and workload associated with regulatory compliance.  The application's strong reporting and auditing tools simplify compliance with Sarbanes-Oxley Act, HIPAA and other government standards by providing detailed change tracking, historical audit trail, evidence of segregation of duties, application reporting, and management/control of gaps in financial processes.

ChangeGear 2.0 can be purchased direct from SunView Software in both Professional and Enterprise Editions; a Web application  is also available.  To obtain a ChangeGear 2.0 data sheet or to view an online demo, log on to www.sunviewsoftware.com.