Chris Moore, VP of IT at Uponor North America, saw the need to get a handle on managing change in the IT department to prevent catastrophes when unplanned changes were made. After research and planning, he eventually implemented SunView Software’s ChangeGear to meet his change control needs.

SunView Software, a provider of IT service management software, has released a change and configuration management product ChangeGear 4.5, which it claims to enhance the power of workflows, extend the use of the web-based Configuration Management Database (CMDB), and introduces dynamic request automation.

SunView Software, a provider of enterprise IT software, unveiled on Thursday (19 March) the newest version of its integrated IT Service Management software. The company said that the new release expands the enterprise feature set across all modules, including Service Desk, Change Management, Release Management and Configuration Management (CMDB)

Vitility to resell SunView Software's IT service management suite SunView Software has signed a reseller agreement with Vitility to make its ChangeGear IT service management suite available in the UK and offer local support and consulting services to its customers.

SunView Software, a leading provider of IT Service Management solutions, today announced the release of ChangeGear™ Service Desk, an easy-to-use and simple-to-deploy, Web-based solution that streamlines IT service support processes and improves customer satisfaction.

SunView Software’s ChangeGear Service Desk is the latest addition to the ChangeGear Enterprise Suite which helps IT organizations more effectively track, manage and control their IT services and infrastructures.

ChangeGear Service Desk enables IT organizations to efficiently respond to service requests from employees, customers and partners while minimizing the negative impact on critical business services.

Change may be constant, as the saying promises, but tracking changes remains random in too many companies. Post-It notes on a technician's monitor, though handy, really aren't a change management system. SunView Software’s ChangeGear 2.0 aims to change that.

Hardware doesn’t even represent half of the data center equation. The vast majority of the real work involved in re-engineering data centers is the systems management software. SunView Software provides a structured approach to change management.

Based on Microsoft .NET technology and incorporates a new Web client, enhanced workflow automation, and better ad-hoc reporting (including viewing of predefined Crystal Reports), policy automation, release management, better notification tools, and automatic user and role assignment.