ChangeGear is an easy-to-use and simple-to-deploy, web-based application – giving you greater IT infrastructure visibility, improving operational efficiency and ensuring compliance with regulations, directives, and security controls.
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Change Management - A best-of-breed Change Management solution for organizations who need the functionality of an enterprise-level solution for managing IT change. ChangeGear Plus can be seamlessly integrated with your existing helpdesk, system monitoring, or other critical IT systems. Learn More…
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Service Desk - A web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.
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Configuration Management Database (CMDB) - A federated repository of IT resources including business services, hardware, software, users, documentation, and configuration. ChangeGear gives you complete visibility of every component in your IT virtual and physical infrastructure with the built-in auto-discovery, dependency mapping, and configuration auditing.
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Why ChangeGear:
- Easy to Use – intuitive Web 2.0 interface
- Simple to Deploy – deploy in days, not months
- Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
- Seamless Integration – easily integrate with other systems or processes
- Flexibility – quickly adapt processes to meet your business needs without coding
- ITIL Alignment – utilize ITIL-based processes out of the box for fast ROI
Owners and operators of the bulk power system need to meet the mandatory NERC-CIP standards to avoid huge fines for non-compliance and protect the North American bulk power system. ChangeGear helps to address Critical Infrastructure Protection standards by providing the following benefits in one integrated software solution.
Simplify and Automate Change Compliance – ChangeGear helps you meet the key provisions of today’s NERC’s Critical Infrastructure Protection (CIP) standards. If you are a government entity we help you meet other regulations and standards like FISMA, FIPS 200, & and NIST SP 800-53. With automated approvals and notifications, historical audit-trails and real-time views of change activities, ChangeGear gives you a way to track, manage, and document IT infrastructure and configuration changes.
Operational Efficiency – ChangeGear provides a number of key benefits that can result in operational efficiency. With ChangeGear you can automate tasks and notifications, leverage staff resources, and optimize your current IT infrastructure. By having a software solution like ChangeGear that focuses on operational efficiency, your IT organization can work smarter - increasing productivity, reducing costs and streamlining your IT processes.
Infrastructure Visibility – ChangeGear provides unparalleled visibility into the IT infrastructure by enabling IT organizations to automatically discover applications, virtual servers, and other network devices. ChangeGear will also map all dependencies and relationships of the network devices, services, etc. With comprehensive knowledge of the IT assets you possess, you can consolidate, optimize and reallocate resources - helping maximize the technology investment.
Security and Control – ChangeGear enables organizations to apply security policies and procedures consistently across the entire IT environment. This allows organizations to be better able to preserve the integrity of information by limiting errors and reducing the risk of fraud. ChangeGear can also help institute a formal risk management framework that puts some thoroughness around how IT measures, accepts and manages risk, as well as reporting on what IT is managing in terms of risk.
Simplify and Automate Change – ChangeGear simplifies how you manage your IT processes. Using the built-in policy automation tool, you can automate routine tasks, such as infrastructure monitoring, and provide automated responses for known conditions. Basic automation of routine tasks can simplify change management significantly by reducing staff time spent on everyday functions and by increasing the scale of operations that can be achieved by a staff member.
NERC’s Critical Infrastructure Protection (CIP) standards
With ChangeGear, you can automate and simplify NERC’s Critical Infrastructure Protection (CIP) standards. ChangeGear helps you meet CIP standards by allowing you to establish, secure, document, and manage your entire Change Management and Change Control process. This includes the adding, modifying, replacing, or removing Critical Cyber Asset hardware or software from your environment. Also, you can implement ChangeGear’s supporting Configuration Management Database (CMDB) to identify, control, and document all entity or vendor-related changes to hardware and software components of Critical Cyber Assets pursuant to the change control process.
The following CIP standards can be simplified and automated by an effective Change and Configuration Management software, like ChangeGear:
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CIP-002-2
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Requires the identification and documentation of the Critical Cyber Assets associated with the Critical Assets that support the reliable operation of the Bulk Electric System. These Critical Assets are to be identified through the application of a risk-based assessment.
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CIP-003-2
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Requires that Responsible Entities have minimum security management controls in place to protect Critical Cyber Assets.
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CIP-005-2
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Requires the identification and protection of the Electronic Security Perimeter(s) inside which all Critical Cyber Assets reside, as well as all access points on the perimeter.
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CIP-007-2
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Requires Responsible Entities to define methods, processes, and procedures for securing those systems determined to be Critical Cyber Assets, as well as the other (non-critical) Cyber Assets within the Electronic Security Perimeter(s).
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Learn more by downloading the
NERC Solution Brief.
FISMA, FIPS 200, NIST SP 800-53 – For Government Entities
The Federal Information Security Management Act of 2002 (FISMA) and the associated NIST standards are driving all federal agencies to adopt a security risk management approach. This approach requires accurate reporting of inventory and security controls as well as the ability to effectively control configuration change.
ChangeGear helps you meet the key provisions of today’s federal regulations and standards such as, FISMA, FIPS 200 and NIST SP 800-53. With automated approvals and notifications, historical audit-trails and real-time views of change activities, ChangeGear gives you a way to track, manage, and document IT infrastructure and configuration changes.
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Meet NIST Requirements to Automate Configuration Change Control
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- Automate configuration change control process to include approval by Change Control Board
- Support emergency change request workflows
- Systematically document proposed changes (proposal, justification, implementation, test/evaluation, review, disposition) and provide audit-trail of configuration changes
- Report on approvals that are not received in a timely manner
- Support impact analysis of IT system and configuration changes
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Meet NIST Requirements to Automate Information Systems Component Inventory
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- Develop, document, and maintain a current inventory of IT system components
- Maintain an audit-trail of component changes
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Contact SunView Software Sales Specialist
SunView Software Inc.
10210 Highland Manor Dr.,
Suite 275
Tampa, FL 33610
Tel: 813-840-4027
Fax: 813-840-4040
Contact for info:
nerc@sunviewsoftware.com