Here in the US, this evening marks a time when a vast majority of children dress up as any number of ghouls and goblins and request candy. At the same time, movie studios and story tellers try to capitalize on this period of tricking and treating, launching their scariest and most unsettling tales. In reality, few realize one of the most frightening places to be is a service desk. We’ve taken a bit of liberty with a Halloween-focused list of support requests (after the break), but they are certainly similar to some of the scariest things you might hear.
Of course, as you read on, remember that sometimes these simple problems make working at a service desk hard, and sometimes they can make you laugh. Cheers to all of the service desk professionals manning the desk on Halloween!
“The network is down” – The four words you do not want to hear, and tend to cause screams in the server room. Don’t panic. If the down time is because wear wolves may have chewed through the wires, their tends to be plenty of silver coating on most electronics – this problem just may solve itself.