Processes:
- Change Management
- Incident Management
Product Features:
- Self-Service Portal
- IT Resource Management
- Business Policy Automation
- Template Management
- Standard ITIL Workflow
- Automated Email Notifications and Alerts
- Flexible Request Approvals
- Task Management
- Collaboration
- Intuitive Web 2.0 Interface
- Email Conversation Management
- Historical Audit-Tracking
- Standard Reporting
ChangeGear® Express - Service Desk Edition
Fully Integrated ITIL-Based Service Desk
- Get Enterprise Features on a Small Business Budget
- Implement ITIL Best Practices Out-of-the-Box
- Improve Efficiency of IT Service Management
- Expand Access with Free Unlimited Licenses for IT Service Requesters
- Easy to Use Web-Based Interface
Incident Management
Service request management solution that enables IT organizations to effectively and efficiently resolve service requests - minimizing business disruptions, increasing customer satisfaction, and a gaining competitive edge.
- Self-Service Portal
- Email Conversation Management
- Multi-Tiered notification structure
- Quick & Easy Reporting
Change Management
Out-of-the-box change control that ensures all changes introduced into the IT infrastructure follow a regulated ITIL process - preventing unauthorized change, thereby eliminating potential system downtime.
- ITIL Best Practices Workflow
- Automated Approvals & Notifications
- Project Task Assignments
- Historical Audit Trail
You can be up and running in minutes with ChangeGear Express as the point of control for any IT service requests. ChangeGear tightly integrates people, process, and technology to simplify and improve your IT services.
Click here to learn more
