“ChangeGear allowed us to rapidly improve the maturity of our change management processes by providing an out of the box, easy to use solution, built with sound underlying change management methodology. Within a short period of time, our organization was able to integrate Incident Management, Problem Management and Change Management processes from the ChangeGear suite.”
Wlodek Kulawiak
CIO
American AgCredit
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"We’ve seen a big improvement in our communications throughout the IT organization since implementing ChangeGear Change Management. It has also allowed us to be more proactive in recognizing potential problems and/or conflicts - which in turn, leads to higher IT service levels."
Mark Sandner
Production Support Coordinator
BC Lottery Corporation
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“We needed a tool with automated workflow to help us manage our change efforts. And ChangeGear’s built-in workflow has made a big difference for us - especially having our approval cycles automated. ChangeGear has allowed us to take our Change Management process to another level.”
Cathi Kuntz
IT Asset & Change Manager
Graphic Packaging International
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“Our ChangeGear deployment was remarkably easy and highly successful, and the support team at SunView provides outstanding support. ChangeGear has very effectively met and resolved our change management issues and challenges.”
Ron Cascioli
Manager, Enterprise Systems
PSCU Financial Services
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“With ChangeGear we have much more flexibility than we had before. Now we can easily track any kind of ticket, regardless of whether the change request is for a minor patch or a major software installation. Our users now have better visibility into the entire change process - from when the ticket is initiated until it is closed, and at every stage in between.”
Tom Wade, MCP
Network Administrator
Challenger Motor Freight Inc.
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“Prior to ChangeGear, we had no formal change process in place. Upon becoming a publicly-traded company, the ability to show auditors what, when and why an IT change occurred became mandatory in order for us to achieve regulatory compliance. Once we began to use ChangeGear, everyone quickly saw the value of the product. Today our team would feel lost without it.”
Chris Altass
Technical Services Supervisor
Clearwater Seafoods
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“It’s clear that the ChangeGear product was well-planned and developed. From the day we installed the product, it ran perfectly on our existing infrastructure with no additional hardware or software investment required, and it worked well with our other applications. It’s just a great product.”
Chris Kopchik
Systems Engineering Manager
Womble Carlyle Sandridge & Rice
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“Our successful implementation of a formal Change Management Program here at St. Luke’s is based in the simplicity of ChangeGear’s user interface and overall administration process. I had many non-believers when first we embarked on this course. Since ChangeGear’s implementation, I have far more believers now in the importance of having this process in place. The communications to our end users on change impact and the overall management of change has been considerable.”
Jeff Stone
IT Director
St. Luke's Hospital And Health Network
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“Our experience with ChangeGear has been excellent. The installation went smoothly and the support staff have been very responsive to any issues we have encountered. Prior to ChangeGear, we had separate systems for our incident, development and infrastructure groups, this lead to lots of duplicated data and effort. Now we have a unified system for all service requests and we‘ve streamlined our IT operations as a result.”
- Steve Miller
System Administrator
Cirrus Design Corporation
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“CAB meetings usually last from 30 minutes to an hour. It is a challenge to keep 20 or more people from different IT areas interested so I have to pick the important and relevant RFC’s to discuss. For years hardly anyone came to the change control meetings – Now over 20 attend regularly and seem to enjoy the communication. This is largely due to ChangeGear. It is easy to create an RFC and easy to create reports for auditors and managers. This has allowed the busy IT staff to buy into this system without it becoming a roadblock for them.”
Change Manager
Palm Beach County School District
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“ChangeGear has helped our district comply with ITIL standards for Change Management best practices. Furthermore, it has been an indispensible tool for helping us collect audit information and has opened the doors of communication between previously silent IT departments, helping us better plan mission critical changes and greatly reducing downtime.”
“ChangeGear support has also been extremely helpful. They have been very approachable and responsive to any question or issue we may have about the software. It is comforting to know that ChangeGear supports their product wholeheartedly, and with such a knowledgeable staff.”
Matthew Osterberg
IT Operations
Palm Beach County School District
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“Using Change Management for ChangeGear has allowed our staff to communicate more efficiently across IT departments, while allowing the staff to be more aware of whom they are affecting when a change is implemented. Prior to the use of ChangeGear, changes were made with little approval, and hours were spent trying to figure out where the change initiated from. The IT staff has quickly learned that ChangeGear is the authority for changes and an approved RFC is required before a change can take place. Currently our accomplishments are being measured by the large number of successful changes that go into production as well as the reduction of downtime that has been greatly reduced.”
“The level of support that ChangeGear gives us is great! They are very quick to address any question or issue that may arise about the software. It is encouraging that the support team has the knowledge to have our problem resolved by the first representative to answer the call.”
Michael James Sims
IT Administrator
Palm Beach County School District
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“We at eTelecare shopped for many different change management tools before deciding to go with SunView’s ChangeGear application. This was a great investment on our part because we were given an out of box product and guided towards making it a more customizable experience for us. We now track all changes made within our fairly large IT environment and are SOX compliant. The on-call support staff and the immediate assistance that is provided when needed are only a small portion of why eTelecare has continued their contracts with SunView over the past couple of years.”
Chris Trocino
Sr. Manager of Change/Configuration Management
eTelecare
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“Sunview was very happy to customize our package with our special requirements and the process was efficient and the outcome extremely functional and meeting our regulatory needs exactly.”
Neil Matthews
Associate Director, Technology & Business Continuity,
CIBC Offshore Banking Services Corporation
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“We chose Change Gear Change Management at first to help us get better organized with the growth and changes of our server farm. We‘re a web hosting company and we implement a lot of server changes and hardware add-ons. Change Gear Change Management has helped us to control changes and has allowed us to go back and see what has changed from shift to shift. This has also helped out with our SAS70 audit.”
Donnie Cunningham
Senior Network Engineer
MaximumASP, LLC
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“ChangeGear provides us a simple way to report on all changes implemented on network devices within certain time periods, easily satisfying the requests of compliance auditors.”
Kevin DeVries
Director of IS
Mercantile Bank of Michigan
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“ChangeGear’s Reporting service gives us the metrics we need to pinpoint what areas to improve on as a department, in order to increase efficiency and save money. Another way we increase efficiency is by utilizing the ChangeGear Self Service Portal – our teammates are able to find valuable information from the Knowledge Base or open a service ticket by themselves when the helpdesk is closed.”
Joshua Hopkins
Systems Administrator
Speedco Inc.
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“We have utilized SunView’s Professional Services for multiple customizations we wanted in ChangeGear. The work they delivered was exactly what was promised. I feel very lucky to have such personalized attention from SunView’s Professional Services and Support areas. It is nice to know that once you are a customer of SunView, you will be treated as a partner. They are not happy until you are!”
Marc Cawein
Change Management Coordinator
Alverno Information Services
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“ChangeGear is an excellent product and has addressed a major issue in our IT Governance. The increased level of visibility and management of IT resources has enabled us to implement stricter change management controls, which in turn improves communication. The resource owner must authorize the change, so there is no more saying ‘I know nothing about this.”
Stephen Norkunas
Business Systems Superintendent
OZ Minerals
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“Our use of Change Gear has greatly improved our communication not only within IT but to the user community. We have structured a CAB (Change Approval Board) around it and using Change Gear reports we identify potential risks to the user community and are able warn them in advance. In this sense, it's not only proactive for all concerned, but the users see a big change in how IT supports them and how as a group we are concerned about affecting their productivity. They see that as a big plus! We also have a more structured environment where standards are employed by using the software, which help to alleviate some SOX compliance without using paper copies, thereby having an environmental effect also!”
Carol Corman
Information Technology
Caraustar
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