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Introducing ChangeGear 6.0 Powerful New Views into Service Desk

Powerful. Affordable. Integrated.
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ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

100+ enterprise-level features that every Service Desk needs - included in every solution.

  • Built-In ITIL Processes
  • Robust Automations
  • Codeless Customizations
  • Visual Workflows
  • Directory & Email Integration
  • Personalized Workspace
  • Web Responsive Self-Service
  • Reporting & Analytics Dashboards
  • ChangeGear For Mobile

Purpose-built for Service Desk on a single, scalable platform. One platform that grows with your company, from a simple Help Desk to a robust ITSM suite. SaaS or on-premises available.

  • Purpose-built for Service Desk
  • Microsoft.NET Platform
  • Proven Scalable Architecture
  • Easy-to-use Web Interface
  • Seamless Upgrades
  • 3rd Party Integrations
  • Advanced Security
  • Help Desk to ITSM Configurations
  • Create Your Own Modules

Affordable pricing, flexible licensing and accelerated implementation that saves you money. Migrate to a new Service Desk in weeks, not months.

  • Value-Based Pricing
  • Flexible Licensing Model
  • SaaS or On-Premises
  • Enterprise-Class Application
  • Rapid Implementation
  • World Class Support

Choose Your Solution.

The ChangeGear Service Desk Platform lets you choose the solution that best fits your organization.

Help Desk

  • Robust Ticketing
  • Knowledge Management
  • Self-Service
  • And More...

Change Management

  • Change Workflows
  • Approval Routing
  • Audit Reporting
  • Change Calendar
  • Risk Assessment
  • And More...

Service Desk + ITSM

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Request Management
  • CMDB
  • Service Catalog
  • And More...

Who's Using ChangeGear

Proven Results.

Cross-industry customer success and satisfaction.
More Customer Testimonials
"ChangeGear allowed us to take the product off the shelf and have our users adopt it almost instantaneously with a small investment of our time and minimal assistance from SunView."
Mike Wojcinski
Director, Corporate Services
"ChangeGear was the best fit for us because we could easily customize it and it has quickly proven that we’re able to provide faster member service in our branches."
Dottie Dunn
Internal Member Support Manager
Suncoast Credit Union
"SunView Software is one of the best companies that I’ve worked with as far as overall response time, truly listening to what the customer says and using that feedback to positively impact the product."
Dan Luciani
Project Manager
Dallas County Community College
"The highly customizable nature of ChangeGear allowed us to quickly implement our incident management, change management and new hire onboarding workflows . The ease of use proved to be extremely valuable for us."
Paul Gerber
Sr. Manager, Service Desk
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